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What is System Thinking?

October 21, 2020

Scrum, Kanban, and all the other Agile frameworks are based on the empirical process. Successful empirical processes define a hypothesis, run experiments, and validate the hypothesis based on real data. In Agile, we then use these real data and observations to adjust or Inspect and Adapt our processes to optimize the system. Many Agile teams have refined the retrospective to quickly adjust the team’s process to optimize the work completed. However, many

My teams are not UX designers, so why should they use Design Thinking?

January 9, 2020

There is a common misunderstanding that Design Thinking is about creating effective user interfaces. Why this can be part of what Design Thinking can be used for, it is only a small subset. Design Thinking is a process used by successful organization all over the work to help drive innovation and product development. Design Thinking focuses on working with customers to understand what motivated them, what problems they have, and how an organization can help solve these problems. Design thinking fo

How does Design Thinking relate to Agile?

January 9, 2020

Design Thinking and Agile are two sides of the same coin. Design Thinking, when implemented correctly, can help an organization to identify which products add the most value to our customers. For example, in the world of banking, Design Thinking can be utilized to determine which new features should be added to an online banking platform to attract and retain customers. In the restaurant sector, we might use Design Thinking to determine which new services will help retain customer that have families.

Configuration Management – Just Do It!

March 29, 2017

Configuration Management, as applied in DevOps, is the practice of using tools to manage the configuration of our technical architecture.  Put simply, we document the desired state of one or more servers in a machine-readable form, and then use a configuration management tool (e.g. Chef, Puppet, Salt, or Ansible) to setup the real items to match the configuration. Why?  As with many things, you might think “I barely have time to setup this server manually, never mind write a script for it&#8

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