Course Catalog  > Microsoft  > Microsoft Dynamics 365
MB-910T00

Microsoft Dynamics 365 Fundamentals (CRM) Training

Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.

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Course Details

Duration

1 day

Prerequisites

  • Fundamental understanding of customer engagement principles and business operations.
  • An understanding of cloud computing is helpful, but not necessary.

Target Audience

Anyone looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.

Skills Gained

  • Describe the capabilities and functionality of Dynamics 365 Marketing
  • Describe the capabilities and functionality of Dynamics 365 Sales
  • Describe the capabilities and functionality of Dynamics 365 Customer Service
  • Describe the capabilities and functionality of Dynamics 365 Field Service
  • Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)
Course Outline
  • Describe the foundations of Dynamics 365 customer engagement apps
  • Describe shared activities and integration options in Dynamics 365 customer engagement apps
  • Explore Dynamics 365 Customer Insights - Journeys
  • Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice
  • Explore Dynamics 365 Sales
  • Describe Dynamics 365 Sales capabilities and related apps
  • Explore Dynamics 365 Customer Service
  • Describe Dynamics 365 Customer Service capabilities and related apps
  • Explore Dynamics 365 Field Service
  • Describe Dynamics 365 Field Service scheduling capabilities and related apps
Upcoming Course Dates
USD $675
Online Virtual Class
Scheduled
Date: Jun 20, 2024
Time: 9 AM - 5 PM ET
Partner Registration

The course you are registering for is being delivered by our sister company - ExitCertified. All logistics related to course delivery will be managed by the ExitCertified team. If you have a dedicated Web Age representative, please feel to reach out to them with any questions/concerns you may have.

You'll now be redirected to https://www.exitcertified.com to complete the enrollment process.

USD $675
Online Virtual Class
Scheduled
Date: Sep 12, 2024
Time: 9 AM - 5 PM ET
Partner Registration

The course you are registering for is being delivered by our sister company - ExitCertified. All logistics related to course delivery will be managed by the ExitCertified team. If you have a dedicated Web Age representative, please feel to reach out to them with any questions/concerns you may have.

You'll now be redirected to https://www.exitcertified.com to complete the enrollment process.

USD $675
Online Virtual Class
Scheduled
Date: Dec 12, 2024
Time: 9 AM - 5 PM ET
Partner Registration

The course you are registering for is being delivered by our sister company - ExitCertified. All logistics related to course delivery will be managed by the ExitCertified team. If you have a dedicated Web Age representative, please feel to reach out to them with any questions/concerns you may have.

You'll now be redirected to https://www.exitcertified.com to complete the enrollment process.