Course Catalog  > Microsoft  > Microsoft Dynamics 365
MB-340T00

Microsoft Dynamics 365 Commerce Functional Consultant Training

Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application.

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Course Details

Duration

4 days

Prerequisites

  • Core Microsoft Dynamics 365 skills (or MB-300 certification)
  • General understanding of Commerce principles

Target Audience

  • Dynamics 365 consultants who wants to learn Commerce
  • Retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family.

Skills Gained

  • Configure Dynamics 365 Commerce Headquarters
  • Configure products, prices, discounts, loyalty, and affiliations
  • Manage Point of Sale (POS) in Dynamics 365 Commerce
  • Configure and Manage Dynamics 365 Commerce call centers
  • Manage e-commerce
Course Outline
  • Get started with Dynamics 365 Commerce
    • Introduction to Unified Commerce platform
    • Dynamics 365 Commerce architecture
    • Deployment of Dynamics 365 Commerce
    • Hardware and peripherals
  • Configure Commerce Headquarters
    • Configure prerequisites and Commerce parameters
    • Configure and maintain payment processing
    • Configure Commerce Data Exchange (CDX)
    • Configure delivery modes and charges
    • Configure and work with statements
  • Products and Merchandising
    • Product information management
    • Merchandising in Dynamics 365 Commerce
    • Product recommendations and product discovery
  • Retail Pricing
    • Manage Pricing
    • Manage discounts and promotions
  • Loyalty and customer experience
    • Customer Management
    • Loyalty and affiliations
  • Point of sale
    • Introduction to POS
    • Channel Setup
    • Configure Cash and Shift management
    • Worker Setup
    • Point of Sale Setup
    • Customer management at POS
    • Transaction processing
    • Inventory processing
    • End of day processing
    • Reporting
    • Configure and work with Task management
    • Test POS
    • Maintain registers and devices
    • Localization
  • Configure and work with call centers in Dynamics 365 Commerce
    • Configure channel
    • Configure Product Catalogs
    • Configure Order Holds
    • Create call center orders
    • Configure call center directed selling
    • Configure Returns and Refunds
    • Configure continuity orders and installment billing
  • Work with E-Commerce in Dynamics 365 Commerce
    • Describe e-commerce core capabilities
    • Configure an E-Commerce Channel in Dynamics 365 HQ
    • Configure an E-Commerce site
    • Configure and manage E-Commerce site content
    • Describe & Demonstrate digital asset management
    • Configure business-to-business (B2B) site
    • Configure Ratings and reviews functionality
    • Demonstrate E-Commerce Order Processing
  • Manage order fulfillment and inventory in Dynamics 365 Commerce
    • Configure and work with Stock replenishment
    • Configure and work with Order fulfillment
  • Work with Dynamics 365 Fraud Protection
    • Overview of Dynamics Fraud Protection
    • Describe Dynamics Fraud Protection Services
    • Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce