Duration
4 days.
Skills Gained
After completing this course, you will be able to:
- Identify the key components involved in Field Service Implementations.
- Define the products and services that will be delivered to customers.
- Determine which pricing options to use in specific scenarios.
- Determine which resources are required.
Who Can Benefit?
This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.
Outline for Microsoft Dynamics 365 Field Service Training
Outline
- Configure Microsoft Dynamics 365 Field Service
- Configure bookable resources in Dynamics 365 Field Service
- Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
- Work order management in Dynamics 365 Field Service
- Incident types in Dynamics 365 Field Service
- Inspections in Dynamics 365 Field Service
- Manage scheduling options in Dynamics 365 for Field Service
- Customize the schedule board in Dynamics 365 Field Service
- Deploying Resource Scheduling Optimization
- Get started with the Dynamics 365 Field Service Mobile application
- Customize and configure the Dynamics 365 Field Service Mobile application
- Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
- Customer assets in Dynamics 365 Field Service
- Set up Field Service to create work orders from IoT data
- Create custom apps for Dynamics 365 Field Service
- Gather customer feedback with Dynamics 365 Customer Voice