IntroductionCourse Outline

Duration

4 days.

Skills Gained

After completing this course, you will be able to:

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.

    Who Can Benefit?

    This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

      Outline for Microsoft Dynamics 365 Field Service Training

      Outline

      • Configure Microsoft Dynamics 365 Field Service
      • Configure bookable resources in Dynamics 365 Field Service
      • Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
      • Work order management in Dynamics 365 Field Service
      • Incident types in Dynamics 365 Field Service
      • Inspections in Dynamics 365 Field Service
      • Manage scheduling options in Dynamics 365 for Field Service
      • Customize the schedule board in Dynamics 365 Field Service
      • Deploying Resource Scheduling Optimization
      • Get started with the Dynamics 365 Field Service Mobile application
      • Customize and configure the Dynamics 365 Field Service Mobile application
      • Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
      • Customer assets in Dynamics 365 Field Service
      • Set up Field Service to create work orders from IoT data
      • Create custom apps for Dynamics 365 Field Service
      • Gather customer feedback with Dynamics 365 Customer Voice