TP2933
Professional Cloud Service Manager Certification Training
The Cloud Credential Council (CCC) Professional Cloud Service Manager™ certification enables learners to design, deliver and manage Cloud services. The certification provides a hands-on, practical approach to understanding how Cloud computing and Cloud-based services impact development and operations, and how to adapt existing processes to deliver better services.
Cloud computing has become one of the most important buzzwords in our fast-paced world. Its benefits have been recognized by a varied set of professionals and organizations, from reduced costs to collaboration efficiency and scalability. Microsoft, Google, and Adobe are only a few of the major companies using it to great effect.
Course Details
Duration
3 days
Prerequisites
- The CCC Professional level certifications does not have required prerequisites.
- Cloud Technology Associate certification (or equivalent) is recommended to be conversant in cloud concepts and vocabulary.
- Participants will also benefit from a strong IT service management background and/or ITIL certification
Target Audience
- Administrative/Management
- Human Resources
- Legal
- Operations
- Research & Development
Course Outline
- Introduction
- Let’s Get to Know Each Other
- OverviewCourse Learning Objectives
- Course Agenda
- Case Study
- Activities
- Cloud Service Management Fundamentals
- History of Cloud Computing
- Basics of Cloud Service Management
- Service Perspectives
- Relationship with ITSM
- Cloud Service and Support Models
- Cloud Service Management Roles
- Cloud Management Roles
- Service Management Roles
- Organizational Roles
- Cloud Service Strategy
- Cloud Strategy Fundamentals
- Key Drivers for Adoption
- Risk Management Overview
- Cloud Service Design, Deployment, and Migration
- Basics of Cloud Service Design
- Dealing with Legacy Systems, Services, and Applications
- Benchmarking of Cloud Services
- Cloud Service Capacity Planning
- Cloud Service Deployment and Migration
- Cloud Marketplace
- Cloud Service Management
- Cloud Service Management Perspective
- Cloud Service Level Management and Service Assurance
- DevOps in a Hybrid IT and Cloud Computing Environment
- Managing Cloud Service Configurations
- Change Management for Cloud Computing Environments
- Reacting to Demand for Cloud Services
- Cloud Service Economics
- Pricing Models for Cloud Services
- Procurement of Cloud Based Services
- Cloud Service Charging
- Cloud Cost Models
- Cloud Service Governance
- Basic Governance Definitions
- Cloud Governance Framework
- Cloud Governance Considerations
- Showing the Value of Cloud Services
- Understanding the Value of Cloud Services
- Linking the Value of Cloud Services to Strategy
- Measuring the Value of Cloud Services
- Popular Service Management Frameworks
- Best-Practice Frameworks
- ISO Standards
- Governance Frameworks
- Cloud Standards
- Exam Preparation Guide