TP2933 Professional Cloud Service Manager Certification Training
Online Virtual Class
Objectives
The industry-recognized CCC Professional Cloud Service Manager certification is recognized and supported by several key technology vendors and standards bodies. It provides you a case study with related exercises such as multiple-choice questions and workbook activities. We made sure to include various high-quality reference materials that you can go back to throughout your career advancement.
Once the certification exam is passed, you are awarded a diploma and digital badge officially recognizing you have achieved the CCC Professional Service Manager certification and are now a member of the Cloud Credential Council’s global community.
Audience
The following departments benefit from CCC Professional Service Manager-certified professionals:
Administrative/Management
Human Resources
Legal
Operations
Research & Development
Other
CCC Professional Cloud Service Manager jobs include:
Audit Managers
Auditors of Cloud Computing Services
Compliance Managers
Email System Administrators
Network Engineers / Administrators
Risk Management Managers
Security Engineers / Analysts
Solution Architects
System Administrators / Architects
Prerequisites
The CCC Professional level certifications do not have required prerequisites. There are no prerequisites. Cloud Technology Associate certification (or equivalent) is recommended to be conversant in cloud concepts and vocabulary. Participants will also benefit from a strong IT service management background and/or ITIL certification.
Duration
Three days
Outline for Professional Cloud Service Manager Certification Training
Module 1: Course Introduction
Let’s Get to Know Each Other
OverviewCourse Learning Objectives
Course Agenda
Case Study
Activities
Module 2: Cloud Service Management Fundamentals
History of Cloud Computing
Basics of Cloud Service Management
Service Perspectives
Relationship with ITSM
Cloud Service and Support Models
Module 3: Cloud Service Management Roles
Cloud Management Roles
Service Management Roles
Organizational Roles
Module 4: Cloud Service Strategy
Cloud Strategy Fundamentals
Key Drivers for Adoption
Risk Management Overview
Module 5: Cloud Service Design, Deployment, and Migration
Basics of Cloud Service Design
Dealing with Legacy Systems, Services, and Applications
Benchmarking of Cloud Services
Cloud Service Capacity Planning
Cloud Service Deployment and Migration
Cloud Marketplace
Module 6: Cloud Service Management
Cloud Service Management Perspective
Cloud Service Level Management and Service Assurance
DevOps in a Hybrid IT and Cloud Computing Environment
Managing Cloud Service Configurations
Change Management for Cloud Computing Environments
Reacting to Demand for Cloud Services
Module 7: Cloud Service Economics
Pricing Models for Cloud Services
Procurement of Cloud Based Services
Cloud Service Charging
Cloud Cost Models
Module 8: Cloud Service Governance
Basic Governance Definitions
Cloud Governance Framework
Cloud Governance Considerations
Module 9: Showing the Value of Cloud Services
Understanding the Value of Cloud Services
Linking the Value of Cloud Services to Strategy
Measuring the Value of Cloud Services
Module 10: Popular Service Management Frameworks
Best-Practice Frameworks
ISO Standards
Governance Frameworks
Cloud Standards
Module 11: Exam Preparation Guide