Collaboration Communications Systems Engineer Training

This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer.

Course Details


4 days


Understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

Skills Gained

  • Configure and deploy Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. 
  • Manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.
  • Configure and deploy Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Course Outline
  • Introduction to Teams meetings and calling
  • Plan for Teams Phone
  • Plan for Microsoft Teams Rooms and Surface Hub
  • Plan and optimize network performance for Teams media
  • Configure and deploy Teams Phone
  • Configure and deploy Teams Phone with Direct Routing
  • Extend Teams Phone with additional services
  • Manage meetings and events experiences
  • Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Configure and manage voice users
  • Configure auto attendants and call queues
  • Configure, deploy, and manage Teams devices
  • Guided project - Prepare meeting room experiences
  • Monitor and troubleshoot Teams collaboration communications systems
Upcoming Course Dates
USD $2,380
Online Virtual Class
Date: Jun 10 - 13, 2024
Time: 9 AM - 5 PM ET
Partner Registration

The course you are registering for is being delivered by our sister company - ExitCertified. All logistics related to course delivery will be managed by the ExitCertified team. If you have a dedicated Web Age representative, please feel to reach out to them with any questions/concerns you may have.

You'll now be redirected to to complete the enrollment process.