VMware Workspace ONE: UEM Bootcamp [V22.x] Training

Ouline

Course Introduction

• Introductions and course logistics
• Course objectives
• Online resources and references

Platform Architecture

• Summarize the features and functionality of Workspace ONE UEM
• Outline the benefits of leveraging Workspace ONE UEM
• Recognize the core and productivity components that make up the Workspace ONE UEM platform
• Summarize high availability and disaster recovery for the Workspace ONE solution

Administration

• Navigate and customize the Workspace ONE UEM console
• Summarize the hierarchical management structure
• Explain the features and functions of Workspace ONE Hub Services
• Outline account options and permissions

Enterprise Integrations

• Outline the process and requirements to integrate with directory services
• Explain certificate authentication and practical implementation with Workspace ONE
• Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
• Describe VMware Dynamic Environment Manager™ and its architecture

Onboarding

• Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
• Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
• Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
• Summarize platform onboarding options

Managing Endpoints

• Explain the differences between device and user profiles
• Describe policy management options for Windows and macOS
• Describe the functions and benefits of using compliance policies
• Explain the use case for Freestyle Orchestrator
• Describe the capabilities that sensors and scripts enable

Alternative Management Methods

• Describe the function and benefits of device staging
• Configure product provisioning in the Workspace ONE UEM console
• Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
• List the system and device requirements for Linux device management in Workspace ONE UEM

Applications

• Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
• Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
• Describe the benefits of using Apple Business Manager content integration
• Describe the benefits of using server-to-client software distribution
• List the functions and benefits of VMware Workspace ONE® SDK

Device Email

• List the email clients supported by Workspace ONE UEM
• Configure an Exchange Active Sync profile in the Workspace ONE UEM console
• Configure VMware Workspace ONE® Boxer settings
• Summarize the available email infrastructure integration models and describe their workflows
• Configure email compliance policies and notifications services

Content Sharing

• Describe the benefits of using Content Gateway and the Content Gateway workflows
• Describe the benefits of integrating content repositories with Workspace ONE UEM
• Configure a repository in the Workspace ONE UEM console

Maintenance

• Manage endpoints from the Device List View and the Device Details View pages
• Analyze endpoint deployment and compliance data from Monitor Overview page

Fundamentals of Troubleshooting Workspace ONE UEM

• Outline software troubleshooting logic and support methods
• Summarize the main process flows for the Workspace ONE UEM components
• Explain the importance of Workspace ONE UEM process flows for troubleshooting
• Identify different Workspace ONE UEM log files

Workspace ONE UEM Console Troubleshooting

• Outline the best practices for troubleshooting Workspace ONE UEM console issues
• Identify common group management and assignment-related issues
• Outline common issues for Workspace ONE UEM console roles and system settings
• Understand how analytic events can be used to identity platform errors
• Summarize the steps for collecting and analyzing Workspace ONE UEM console logs

Integration Troubleshooting

• Outline the common enterprise integrations in Workspace ONE UEM
• Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
• Troubleshoot issues related to Directory Services integration
• Identify directory user and groups synchronization issues
• Troubleshoot issues related to certificate authority integration
• Explain VMware Workspace ONE® Access™ integration and Workspace ONE Intelligent Hub troubleshooting techniques

Endpoint Troubleshooting

• Compare the endpoint connection topologies in Workspace ONE UEM
• Outline useful tools and resources for endpoint troubleshooting
• Summarize the best practices for device enrollment troubleshooting
• Explain device connectivity troubleshooting techniques
• Demonstrate how to identify and resolve profile-related issues
• Identify common compliance policy issues and potential root causes

Application Troubleshooting

• Explain the different scoping questions for troubleshooting applications
• Review application management configurations
• Summarize the general tools and resources for application troubleshooting
• Describe the general logic of troubleshooting public applications
• Understand internal application issues and potential causes
• Explain purchased application troubleshooting techniques

Unified Access Gateway and Edge Services Troubleshooting

• Review Unified Access Gateway architecture and edge service workflows
• Understand Unified Access Gateway general configurations
• Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
• Identify and resolve common issues for Content Gateway on Unified Access Gateway
• Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway

Email Troubleshooting

• Review different email architecture and workflows
• Summarize common errors associated with email profiles
• Identify tools and resources for email troubleshooting
• Discuss troubleshooting techniques for VMware AirWatch® Secure Email Gateway™ on Unified Access Gateway
• Outline PowerShell integration issues and techniques to address them

Additional Troubleshooting Tools

• Describe how the Self-Service Portal helps administrators and empowers end users to resolve issues
• Explain how Workspace ONE Assist can help with troubleshooting endpoints