5 days.


This course has no prerequisites.

    Skills Gained

    By the end of the course, you should be able to meet the following objectives:

    • Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM
    • Outline the components of Workspace ONE UEM
    • Explain the general features and functionality enabled with Workspace ONE UEM
    • Summarize basic Workspace ONE administrative functions
    • Explain and deploy common Workspace ONE integrations
    • Securely deploy configurations to Workspace ONE UEM managed devices
    • Onboard device endpoints into Workspace ONE UEM
    • Summarize alternative management methodologies for rugged devices
    • Discuss strategies to maintain environment and device fleet health
    • Configure and deploy applications to Workspace ONE UEM managed devices
    • Analyze Workspace ONE UEM deployments
    • Enable email access on devices
    • Integrate Workspace ONE UEM with content repositories and corporate file shares
    • Explain the general features and functionality that Workspace ONE Access enables
    • Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access
    • Summarize and implement Workspace ONE productivity services into the digital workspace environment
    • Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace
    • Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce
    • Summarize basic troubleshooting methodologies
    • Outline common troubleshooting techniques in the Workspace ONE UEM console
    • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
    • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
    • Outline common application management troubleshooting techniques in the Workspace ONE UEM console
    • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
    • Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
    • Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE® Assist™

    Who Can Benefit?

    Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.

      Outline for VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x] Training


      Course Introduction

      • Introductions and course logistics
      • Course objectives
      • Online resources and references

      Platform Architecture

      • Summarize the features and functionality of Workspace ONE UEM
      • Outline the benefits of leveraging Workspace ONE UEM
      • Recognize the core and productivity components that make up the Workspace ONE UEM platform
      • Summarize high availability and disaster recovery for Workspace ONE Solution


      • Navigate and customize the Workspace ONE UEM console
      • Summarize the hierarchical management structure
      • Explain the features and functions of Workspace ONE Hub Services
      • Outline account options and permissions

      Enterprise Integrations

      • Outline the process and needs to integrate with directory services
      • Explain certificate authentication and practical implementation with Workspace ONE
      • Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
      • Describe VMware Dynamic Environment Manager™ and its architecture


      • Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
      • Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
      • Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
      • Summarize platform onboarding options

      Managing Endpoints

      • Explain the differences between device and user profiles
      • Describe policy management options for Windows and macOS
      • Describe the functions and benefits of using compliance policies
      • Explain the use cases for Freestyle Orchestrator
      • Describe the capabilities that sensors and scripts enable

      Alternative Management Methods

      • Describe the function and benefits of device staging
      • Configure product provisioning in the Workspace ONE UEM console
      • Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
      • List the system and device requirements for Linux device management in Workspace ONE UEM


      • Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
      • Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
      • Describe the benefits of using Apple Business Manager content integration
      • Describe the benefits of using server-to-client software distribution
      • List the functions and benefits of VMware Workspace ONE® SDK

      Device Email

      • List the email clients supported by Workspace ONE UEM
      • Configure an Exchange Active Sync profile in the Workspace ONE UEM console
      • Configure VMware Workspace ONE® Boxer settings
      • Summarize the available email infrastructure integration models and describe their workflows
      • Configure email compliance policies and notifications services

      Content Sharing

      • Describe the benefits of using Content Gateway and the Content Gateway workflows
      • Describe the benefits of integrating content repositories with Workspace ONE UEM
      • Configure a repository in the Workspace ONE UEM console


      • Manage endpoints from the Device List View and the Device Details View pages
      • Analyze endpoint deployment and compliance data from the Monitor Overview page

      Workspace ONE Access

      • Summarize the benefits of Workspace ONE Access
      • Outline the core features and functions that Workspace ONE Access enables
      • Navigate the Workspace ONE Access console
      • Explain the functions of directory integration with Workspace ONE Access
      • Explain the various types of authentication protocols enabled by Workspace ONE Access

      Integrating Workspace ONE UEM and Workspace ONE Access

      • Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access
      • Outline the process of connecting Workspace ONE UEM and Workspace ONE Access
      • Explain the integrations workflow
      • Summarize the key features of an integrated solution

      Productivity Integrations

      • Identify the functions enabled by Unified Access Gateway
      • Outline the purpose of the VMware AirWatch® Secure Email Gateway™ edge service
      • Explain the features enabled by the VMware Workspace ONE® Tunnel™ edge service
      • Summarize the capabilities enabled by the Content Gateway edge service

      SAML 2.0 Authentication

      • Outline authentication methods supported by Workspace ONE Access
      • Summarize the main properties of the SAML protocol
      • Summarize the SAML authentication workflow
      • Explain the application single sign-on authentication workflow with SAML

      Mobile Single Sign-On

      • Describe the concept of mobile single sign-on
      • Outline mobile single sign-on workflows

      Intelligence and Automation

      • Summarize the features of VMware Workspace ONE® Intelligence™
      • Outline the benefits of using Workspace ONE Intelligence

      Fundamentals of Troubleshooting Workspace ONE UEM

      • Outline software troubleshooting logic and support methods
      • Summarize the main process flows for the Workspace ONE UEM components
      • Explain the importance of Workspace ONE UEM process flows for troubleshooting
      • Identify different Workspace ONE UEM log files

      Workspace ONE UEM Console Troubleshooting

      • Outline the best practices for troubleshooting Workspace ONE UEM console issues
      • Identify common issues related to group management and assignment
      • Outline common issues related to Workspace ONE UEM console roles and system settings
      • Understand how analytic events can be used to identity platform errors
      • Summarize the steps for collecting and analyzing Workspace ONE UEM console logs

      Integration Troubleshooting

      • Outline the common enterprise integrations in Workspace ONE UEM
      • Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
      • Troubleshoot issues related to Directory Services integration
      • Identify directory user and groups synchronization issues
      • Troubleshoot issues related to certificate authority integration
      • Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques

      Endpoint Troubleshooting

      • Compare the endpoint connection topologies in Workspace ONE UEM
      • Outline useful tools and resources for endpoint troubleshooting
      • Summarize the best practices for device enrollment troubleshooting
      • Explain device connectivity troubleshooting techniques
      • Understand how to identify and resolve profile-related issues
      • Identify common compliance policy issues and potential root causes

      Application Troubleshooting

      • Explain the different scoping questions for troubleshooting applications
      • Review application management configurations
      • Summarize the general tools and resources for application troubleshooting
      • Describe the general logic of troubleshooting public applications
      • Understand internal application issues and potential causes
      • Explain purchased application troubleshooting techniques

      Unified Access Gateway And Edge Services Troubleshooting

      • Review Unified Access Gateway architecture and edge service workflows
      • Understand Unified Access Gateway general configurations
      • Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
      • Identify and resolve common issues for Content Gateway on Unified Access Gateway
      • Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway

      Email Troubleshooting

      • Review different email architecture and workflows
      • Summarize common errors associated with email profiles
      • Identify tools and resources for email troubleshooting
      • Discuss troubleshooting techniques for AirWatch Secure Email Gateway on Unified Access Gateway
      • Outline PowerShell integration issues and techniques to address them

      Additional Troubleshooting Tools

      • Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues
      • Explain how Workspace ONE Assist can help with troubleshooting endpoints
      12/11/2023 - 12/15/2023
      08:00 AM - 06:00 PM
      Central Standard Time
      Online Virtual Class
      USD $6,475.00