EDU-HTB8 VMware Horizon 8: Troubleshooting Bootcamp Training
This five-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators and provides you with the [..]
Duration
5 days.
Prerequisites
VMware Horizon 8: Deploy and Manage. This course also requires knowledge of the following:
- Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
- Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
- Configuring Active Directory services, including DNS, DHCP, and time synchronization
- Restricting user activities by implementing Group Policy objects
- Configuring Windows systems to enable Remote Desktop Connections
- Building an ODBC connection to an SQL Server database
Skills Gained
By the end of the course, you should be able to meet the following objectives:
- Implement a structured approach to troubleshooting
- Resolve common issues that occur in a VMware Horizon environment
- Troubleshoot issues with linked and instant clones
- Configure the Windows client
- Identify the correct log level for gathering logs
- Optimize protocols for best end-user experience
- Discuss Horizon Connection Server advanced configurations
- List troubleshooting techniques for Horizon Connection Server common issues
- Interpret Horizon 8 Connection Server logs
- Identify Unified Access Gateway configuration and certificate issues
- List troubleshooting steps for Unified Access Gateway common issues
- Describe BLAST configuration verification using logs and settings
- Describe BLAST optimization recommendations for different use cases
- Describe Horizon 8 Connections and how to troubleshoot related issues
- Describe Horizon 8 certificates
- List troubleshooting steps for common issues with Horizon 8 certificates
- Leverage Horizon infrastructure troubleshooting steps to resolve issues
Who Can Benefit?
- New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
- Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions.
Outline for VMware Horizon 8: Troubleshooting Bootcamp Training
Outline
Course Introduction
- Introductions and course logistics
- Course objectives
Overview of Virtual Desktop Troubleshooting
- Structured approach to troubleshooting configuration and operational problems
- Applying troubleshooting methods
- Documenting the steps to resolving the problem
Command-Line Tools and Backup Options
- Using command-line tools
- Backing-up and restoring VMware Horizon databases
Troubleshooting Horizon Linked Clone Desktops
- Only applicable for Horizon 7.x environments
- Describe the components that make up a VMware Horizon desktop
- Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
- Highlight the best practice for optimizing a VMware Horizon desktop
- Troubleshoot common problems with VMware Horizon desktops
Troubleshooting Instant Clones
- Discuss how instant clones are created
- Discuss what gets logged when an instant clone is created
- Discuss the keywords to look for in the logs when troubleshooting instant clones
- Discuss how to troubleshoot problems with instant clones
Windows Client
- Correctly configure the Windows Client
- Identify the correct log level for gathering logs
- Enable the required SSL configuration level for the environment
Ports and Protocols
- Discuss the key ports on a Horizon Environment
- Discuss protocols used in the Horizon Environment
- Understand the benefit of optimizing Blast
- Become familiar with the optimization features for Blast
- Implement GPO changes for Blast
- Become familiar with the causes for Black Screens
- Discuss how to troubleshoot Black Screen problems
- Identify problems encountered when applying GPOs
- Discuss how to troubleshoot GPO-related problems
Horizon Connection Server Troubleshooting
- Discuss Horizon Connection Server general troubleshooting techniques
- Identity Horizon Connection Server common issues through logs
- Describe AD LDS replication
- Discuss Horizon Connection Server replication common issues
- Review and Interpret Horizon Connection Server logs
- Compare successful and unsuccessful logs from everyday infrastructure administration tasks
Unified Access Gateway Troubleshooting
- List and identify common Unified Access Gateway deployment issues
- Monitor the Unified Access Gateway deployment to identify health and issues
- Identify and troubleshoot Unified Access Gateway certificate issues
- Monitor, test, and troubleshoot network problems
- Discuss general Unified Access Gateway troubleshooting processes
BLAST Configuration Verification
- Discuss BLAST Codecs and Encoder Switch settings.
- Describe how to verify BLAST configuration using logs and settings
BLAST Optimization
- List general BLAST optimization recommendations
- Summarize BLAST tuning recommendations that apply to WAN connections
- Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
- Describe recommended tuning options to increase display protocol quality for all use cases and applications.
VMware Horizon Connections Troubleshooting
- Explain Horizon connections
- Describe the role of Primary and Secondary protocols in Horizon connections
- Describe HTML client access connections
- Describe Horizon connections load balancing
- Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
- Identify troubleshooting steps for failing Horizon load balancer connections
- List troubleshooting steps for Horizon connections
VMware Horizon Certificates Troubleshooting
- List Horizon certificate functions
- Describe Horizon certificates scenarios.
- Discuss potential challenges related to certificates in Horizon
- Describe the troubleshooting approach to Horizon certificate issues
VMware Horizon Challenge Lab
- Leverage Horizon infrastructure troubleshooting steps to resolve issues