VMware Horizon 8: Infrastructure Troubleshooting Training

This three-day, hands-on training provides you with the advanced knowledge, skills, and abilities to troubleshoot VMware Horizon® 8 infrastructure. This workshop teaches the required skill and competence for troubleshooting VMware Horizon® Connection Server™, VMware Unified Access Gateway™, protocols, connections, and certificates.
Course Details


3 days


  • Complete the VMware Horizon 8: Deploy and Manage course
  • Complete the VMware Horizon 7: Install, Configure, Mange course

Target Audience

  • System Administrators
  • System Integrators

Skills Gained

  • Discuss Horizon Connection Server advanced configurations
  • List troubleshooting techniques for Horizon Connection Server common issues
  • Interpret Horizon 8 Connection Server logs
  • Identify Unified Access Gateway configuration and certificate issues
  • List troubleshooting steps for Unified Access Gateway common issues
  • Describe BLAST configuration verification using logs and settings
  • Describe BLAST optimization recommendations for different use cases
  • Describe Horizon 8 Connections and how to troubleshoot related issues
  • Describe Horizon 8 certificates
  • List troubleshooting steps for common issues with Horizon 8 certificates
  • Leverage Horizon infrastructure troubleshooting steps to resolve issues
Course Outline
  • Horizon Connection Server Troubleshooting
    • Discuss Horizon Connection Server general troubleshooting techniques
    • Identity Horizon Connection Server common issues through logs
    • Describe AD LDS replication
    • Discuss Horizon Connection Server replication common issues
    • Review and Interpret Horizon Connection Server logs
    • Compare successful and unsuccessful logs from everyday infrastructure administration tasks
  • Unified Access Gateway Troubleshooting
    • List and identify common Unified Access Gateway deployment issues
    • Monitor the Unified Access Gateway deployment to identify health and issues
    • Identify and troubleshoot Unified Access Gateway certificate issues
    • Monitor, test, and troubleshoot network problems
    • Discuss general Unified Access Gateway troubleshooting processes
  • BLAST Configuration Verification
    • Discuss BLAST Codecs and Encoder Switch settings.
    • Describe how to verify BLAST configuration using logs and settings
  • BLAST Optimization
    • List general BLAST optimization recommendations
    • Summarize BLAST tuning recommendations that apply to WAN connections
    • Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
    • Describe recommended tuning options to increase display protocol quality for all use cases and applications.
  • VMware Horizon Connections Troubleshooting
    • Explain Horizon connections
    • Describe the role of Primary and Secondary protocols in Horizon connections
    • Describe HTML client access connections
    • Describe Horizon connections load balancing
    • Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
    • Identify troubleshooting steps for failing Horizon load balancer connections
    • List troubleshooting steps for Horizon connections
  • VMware Horizon Certificates Troubleshooting
    • List Horizon certificate functions
    • Describe Horizon certificates scenarios.
    • Discuss potential challenges related to certificates in Horizon
    • Describe the troubleshooting approach to Horizon certificate issues