2 days.


Before taking this course, you should have completed the VMware Carbon Black Cloud: Plan and Deploy course. You should also have the following understanding or knowledge:

  • Good understanding of managing and working with various Linux and Windows operating systems
  • Knowledge and working experience of security operations

Skills Gained

By the end of the course, you should be able to meet the following objectives:

  • Describe and determine use cases for integrating with VMware Carbon Black Cloud
  • Configure, automate, and troubleshoot the VMware Carbon Black Cloud Syslog Integration
  • Use VMware Carbon Black Cloud APIs to pull data with Postman
  • Install and use the VMware Carbon Black Cloud Python SDK
  • Automate operations using the VMware Carbon Black Cloud SDK and APIs
  • Identify and troubleshoot VMware Carbon Black Cloud sensor installations
  • Gather troubleshooting data within the browser to remediate or escalate problems
  • Identify and resolve sensor usage, networking, and performance problems with the VMware Carbon Black Cloud sensor

Who Can Benefit?

Experienced security administrators and security analysts who are already familiar with VMware Carbon Black Cloud

    Outline for VMware Carbon Black Cloud: Advanced Operations and Troubleshooting Training

    Course Outline

    Course Introduction

    • Introductions and course logistics
    • Course objectives

    VMware Carbon Black Cloud Integrations

    • Describe the integration capabilities with VMware Carbon Black Cloud
    • Determine integration use cases for VMware Carbon Black Cloud
    • Identify required components for integrating VMware Carbon Black Cloud
    • Differentiate VMware Carbon Black Cloud integration vendors

    VMware Carbon Black Cloud Syslog Integration

    • Describe the function of the Syslog Connector
    • Generate API and SIEM keys from the Cloud console
    • Validate a successful Syslog integration
    • Describe how to automate the Syslog Connector
    • Troubleshoot problems with the Syslog integration

    Using Postman

    • Explain the concept and purpose of an API
    • Interpret common REST API Status codes
    • Recognize the difference between platform and product APIs
    • Using the Postman Client to initiate API calls
    • Create a custom access level and respective API key
    • Create a valid API request

    Using the VMware Carbon Black Cloud Python SDK

    • Install the VMware Carbon Black Cloud Python SDK
    • Describe the different authentication methods
    • Evaluate the best authentication method for a given task

    Automating Operations

    • Automate basic Incident Response tasks using the VMware Carbon Black Cloud SDK and API
    • Automate basic watchlist interactions using the VMware carbon Black Cloud SDK and API

    Sensor Installation Troubleshooting

    • Describe sensor install log collection process
    • Identify sensor install log parameters
    • Create a detailed sensor install log
    • Locate sensor install logs on an endpoint
    • Interpret sensor install success from an install log
    • Determine likely cause for install failure using sensor logs
    • Propose resolution steps for a given sensor install failure

    VMware Carbon Black Cloud Console Troubleshooting

    • Identify sensor bypass status reasons
    • Simplify console data exports using search
    • Describe differences in Audit Log detail levels
    • Locate built-in browser tools
    • Gather console diagnostics logs from a browser
    • Review console diagnostics logs

    Sensor Operations Troubleshooting

    • Identify available types of diagnostic logs
    • Gather appropriate diagnostic logs for a given issue
    • Identify steps for resolving software interoperability problems
    • Identify steps for resolving resource problems
    • Identify steps for resolving network problems

    Product Alignment

    • VMware Carbon Black Cloud
    • VMware Carbon Black Cloud Audit and Remediation
    • VMware Carbon Black Cloud Endpoint™ Standard
    • VMware Carbon Black Cloud Enterprise EDR™