Implementing and Managing Windows 11 Training

Course 55345AC is the Community Courseware equivalent of retired MOC Course 20697-1D - Implementing and Managing Windows 10.

This is a 4-day ILT course designed to provide you with the knowledge and skills required to install and configure Windows 11 desktops and devices in an on-premises Windows Server Active Directory domain environment.

Note: This course is also backwards compatible with Windows 10 as many of the technologies and principles remain the same.
Course Details


4 days


  • Experience installing PC hardware and devices.
  • Basic Windows and Active Directory knowledge.
  • Knowledge of networking fundamentals.
  • Knowledge of Microsoft Active Directory Domain Services (AD DS) principles and fundamentals of AD DS management
  • Fundamental understanding of Windows Server.
  • Understanding of Microsoft Windows Client essentials; for example, working knowledge of Windows 10 or Windows 11
  • Basic understanding of Windows PowerShell syntax

Target Audience

  • IT professionals who support Windows 11 desktops, devices, users, and associated network and security resources.
  • Desktop/Device Support Technicians (DSTs) who provide Tier 2 support to users with computers that are running the Windows 11 operating system (OS) in a on-premises environment.

Skills Gained

  • Install and customize Windows 11 operating systems and apps
  • Configure local and remote network connectivity and storage
  • Configure data security, device security, network security
  • Maintain, update, and recover Windows 11
Course Outline
  • Installing Windows 11
    • Introducing Windows 11
    • Installing Windows 11
  • Upgrading and updating Windows 11
    • Upgrading to Windows 11
    • Migrating user state
    • Managing Windows 11 updates
  • Configuring Windows 11 devices
    • Local configuration tools in Windows 11
    • Using Windows Admin Center
    • Using Windows PowerShell
    • Implementing Remote Management
  • Configuring network connectivity
    • Configuring network connectivity
    • Implementing name resolution
    • Implementing remote access
  • Managing storage
    • Overview of storage options
    • Managing local storage
    • Managing Storage Spaces
  • Managing resources
    • Configuring and managing file access
    • Configuring and managing shared folders
    • Implementing Work Folders
    • Managing printers
  • Managing apps in Windows 11
    • Deploying apps
    • Managing access to the Microsoft Store
    • Configuring Microsoft Edge
  • Implementing and managing security
    • Managing user and group accounts
    • Configuring User Account Control
    • Implementing BitLocker
    • Implementing Windows 11 security features
    • Securing against network threats
  • Monitoring Windows 11
    • Monitoring Windows 11
    • Optimizing Windows 11 performance
  • Troubleshooting Windows 11
    • Managing Windows 11 startup
    • Recovering Windows 11
    • Managing devices and drivers
    • Understanding the registry
    • Recovering files
Upcoming Course Dates
USD $2,595
Online Virtual Class
Date: Aug 12 - 15, 2024
Time: 9 AM - 5 PM ET
Partner Registration

The course you are registering for is being delivered by our sister company - ExitCertified. All logistics related to course delivery will be managed by the ExitCertified team. If you have a dedicated Web Age representative, please feel to reach out to them with any questions/concerns you may have.

You'll now be redirected to https://www.exitcertified.com to complete the enrollment process.