Supporting and Troubleshooting Windows 11 Training
Course 55342A is the Community Courseware equivalent of retired MOC Course 10982E - Supporting and Troubleshooting Windows 10. This Windows course teaches attendees how to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.
Duration
Prerequisites
- Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
- Microsoft Active Directory Domain Services (AD DS) principles.
- Understanding of the Public Key Infrastructure (PKI) components.
- Windows Server fundamentals.
- Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.
Target Audience
- Desktop Support Technicians (DSTs)
- IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.
Skills Gained
- Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
- Troubleshoot startup issues and operating system services on a Windows 11 PC.
- Perform system recovery.
- Resolve issues related to hardware devices and device drivers.
- Administer Windows 11 devices.
- Troubleshoot issues related to network connectivity.
- Configure Windows 11 devices by using Group Policy.
- Configure and troubleshoot user settings.
- Configure and troubleshoot resource access.
- Implement remote connectivity.
- Deploy and troubleshoot applications.
- Maintain Windows 11 devices.
- Introducing Windows 11
- Overview of Windows 11
- New features in Windows 11
- Highlight significant changes from Windows 10
- Brief overview of UI changes
- Includes overview of system architecture, including both Linux and Android subsystems
- Troubleshooting installation and deployment
- Overview of required hardware, identifying differences from Windows 10
- Describe common reasons why devices cannot upgrade to Windows 11
- Recommendations for typical troubleshooting procedures
- Introduction to troubleshooting tools
- Task Manager
- Resource Monitor
- Performance Monitor
- Review of revised Settings app
- Administering Windows 11 Remotely
- Overview of administration tools
- Using Remote Desktop
- Using Quick Assist
- Using Windows Admin Center
- Introduction to Windows PowerShell
- Remoting with Windows PowerShell
- Enabling PowerShell Remoting
- Trusted hosts
- Introduction to provisioning
- Troubleshooting startup and performing system recovery
- Overview of the Windows 11 Recovery Environment
- Configuring the Registry
- Troubleshooting startup settings
- Recovering BitLocker-protected drives
- Troubleshooting OS service Issues
- Recovering a computer
- Troubleshooting devices and device drivers
- Overview of hardware troubleshooting
- Group Policy settings than can control/inhibit hardware installation
- Troubleshooting device driver failures
- Configuring and troubleshooting network connectivity
- Identifying incorrectly configured network and TCP/IP settings
- Overview of IPv4 subnet addressing to help identify incorrectly configured devices
- Determining Network Settings
- Troubleshooting network connectivity
- Troubleshooting name resolution
- Overview of remote access
- Troubleshooting issues with VPN connectivity
- Troubleshooting Group Policy
- Overview of Group Policy
- Resolving client-configuration failures and GPO application issues
- Configuring and Troubleshooting Security Settings
- Overview of:
- Secure Boot, Trusted Boot, Measured Boot
- UEFI settings
- TPM requirements
- Implementing network security with Windows Defender Firewall and Windows Defender Firewall with Advanced Security
- Implementing Credential Guard, Exploit Guard, and Application Guard
- Configuring Windows Hello
- Troubleshooting sign-in issues
- Configuring and Troubleshooting User State
- Troubleshooting the application of user settings
- Configuring and troubleshooting UE-V
- Configuring and troubleshooting Folder Redirection
- Configuring and Troubleshooting Resource Access
- Troubleshooting file permissions issues
- Troubleshooting issues with printers
- Performing File Recovery in Windows 11
- Troubleshooting applications
- Troubleshooting desktop apps
- Managing Universal Windows apps
- Overview of Application Control
- Troubleshooting AppLocker Policy application
- Troubleshooting application compatibility Issues
- Configuring Kiosk mode
- Maintaining Windows 11
- Monitoring and troubleshooting Computer Performance
- Overview of Windows Update
- Configuring Windows Update for Business
- Troubleshooting Windows updates
Partner Registration
The course you are registering for is being delivered by our sister company - ExitCertified. All logistics related to course delivery will be managed by the ExitCertified team. If you have a dedicated Web Age representative, please feel to reach out to them with any questions/concerns you may have.
You'll now be redirected to https://www.exitcertified.com to complete the enrollment process.
Partner Registration
The course you are registering for is being delivered by our sister company - ExitCertified. All logistics related to course delivery will be managed by the ExitCertified team. If you have a dedicated Web Age representative, please feel to reach out to them with any questions/concerns you may have.
You'll now be redirected to https://www.exitcertified.com to complete the enrollment process.
