One of the most common tasks performed by WebSphere administrators (and even developers) is trying to determine what went wrong in an application when errors occur. Over the last few years IBM has made several free tools available that help troubleshoot problems. Since these are self-service tools, you can perform a lot of advanced troubleshooting without waiting on an IBM support ticket. In this webinar we will cover a number of these tools and how to use them to solve common problems. Since most of these tools are available for a range of WebSphere versions, this webinar will be useful to you no matter what version of WebSphere you are using.