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ITIL 4 Foundation Certification Program Training

Course #: TP1948

ITIL 4 Foundation Certification Training






This ITIL 4 Foundation certification program course provides an introduction to ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS).

Delivery Methods

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Overview of ITIL 4 Foundation Certification Program Training

ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.

ITIL® 4 provides an end-to-end operating model for the delivery and operation of tech-enabled products and services. It enables IT teams to continue to play a crucial role in wider business strategy and also integrates concepts from other industry best practices such as Lean, Agile and DevOps.

The purpose of the ITIL® 4 Foundation qualification is to introduce the management of modern IT-enabled services, to provide an understanding of the common language and key concepts, and to show how organizations and work can improve with the ITIL® 4 guidance.

The qualification will provide the candidate with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working.


The ITIL® 4 Foundation exam tests whether you can recall and understand the ITIL® 4 service management framework well enough to be awarded the ITIL® 4 Foundation qualification. The Foundation qualification is a prerequisite for the higher ITIL® 4 qualifications, which assess your ability to apply your understanding of the framework in context.


This ITIL 4 Foundation Certification Program Training is essential for anyone who works with products and services, and will be of particular interest to:

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL® qualification holders wishing to update their knowledge


To receive ITIL 4 Foundation certification, the candidate must successfully pass the ITIL® 4 Foundation exam:

  • 40 multiple choice questions , 60 minutes, closed book’ examination
  • Passing mark is a minimum of 65% (26 out of 40)
  • Exam is available in English – candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total
  • The supporting book: ITIL Foundation, ITIL 4 Edition, (AXELOS, TSO, PDF and Print ISBN13: 9780113316076) is recommended but not mandatory reading for this course



3 Days

Outline of ITIL 4 Foundation Certification Program Training

The qualification will provide the student with an understanding of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working, including:

  • Part 1: Key Service Management Concepts
    • Understand the key concepts of service management
  • Part 2: The Four Dimensions of Service Management
    • Understand the four dimensions of service management
  • Part 3: ITIL® Service Value System Organization structure
    • Understand the purpose and components of the ITIL® service value system
  • Part 4: Governance
    • Basic understanding of how governance is integrated into the ITIL® service value system
  • Part 5: ITIL® Guiding Principles
    • Understand how the ITIL® guiding principles can help an organization adopt and adapt service management
  • Part 6: ITIL® Service Value Chain
    • Understand the activities of the service value chain, and how they interconnect
  • Part 7: Continual Improvement
    • Understand Continual Improvement’s role in the Service Value System and the Continual Improvement Model
  • Part 8: ITIL® Practices
    • Know the purpose and key terms of 15 ITIL® practices and understand the details of 7 of these ITIL® practices
  • Part 9: Exam Review and Course Closure


What is ITIL?

ITIL is an IT Service Management methodology that helps businesses align their IT services to their business and customer needs. Managed by joint venture company AXELOS, ITIL has become the global standard in IT service management, and is used by organizations across the public and private sector around the world.

ITIL views IT service management in terms of the ‘ITIL Service Lifecycle’. This consists of five stages, each with a defined objective, which cover every part of service management, from the establishing of strategy to the improvement of existing services. Each stage contains a variety of processes and subprocesses which are deemed to be vital to that part of the Service Lifecycle.

The ITIL guidance is supported by a series of certifications that facilitate the ITIL learning process, from introductory principles to advanced knowledge of the entire lifecycle and how its stages fit together.

The ITIL Certifications are currently owned by AXELOS and used by large, medium and small organisations across the world to help improve the efficiency and value of the services they are offering. Each individual process can be adapted individually to offer a flexible approach which caters to the businesses specific needs.

Web Age Solutions provides high-quality ITIL Certifications so that you can enhance your career within IT management. ITIL training is also provided online, or at your business and in locations worldwide.

What organizations use ITIL?

  • The Walt Disney Company
  • Ohio State University
  • HM Revenue and Customs

What are the benefits of ITIL for Businesses?

There are numerous benefits for businesses once employees have gained their ITIL certifications. Here are a few of benefits for businesses:

  • Help your IT and business services work together to provide value
  • Manage and mitigate risk from change while reducing costs
  • Ensure services are available whenever required and reduce downtime
  • Increase value gained from services by establishing a culture of continuous improvement
  • Improve customer relations and reputation by delivering on time according to needs
  • Invest in staff by helping them develop valuable skills for the future


Why Choose Web Age Solutions?

ITIL 4 Foundation certification program

Best price in the industry

You won’t find better value in the marketplace. If you do find a lower price, we will beat it.

ITIL 4 Foundation certification program Training

Various delivery methods

Flexible delivery methods are available depending on your learning style.

ITIL 4 Foundation certification program Training


Resources are included for a comprehensive learning experience.

We regularly offer classes in these and other cities. Atlanta, Austin, Baltimore, Calgary, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Jacksonville, Miami, Montreal, New York City, Orlando, Ottawa, Philadelphia, Phoenix, Pittsburgh, Seattle, Toronto, Vancouver, Washington DC.

US Inquiries / 1.877.517.6540
Canadian Inquiries / 1.877.812.8887