NEW! What’s New ITIL® 4

ITIL® (IT Infrastructure Library) is the industry best practice for IT Service Management. It has been in place since the mid-80’s to provide guidance to IT organizations on how to manage IT services throughout their lifecycle to continually deliver value to clients.

With the release of ITIL® 4, the global service management best practice has evolved to incorporate all the best practices from previous versions, and has expanded on this body of knowledge by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.

This latest version of ITIL® provides an end-to-end operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. This revision also integrates concepts from other industry best practices such as Lean, Agile and DevOps.

The ITIL® courses on this page are offered by Ahead Technology (Canada region) as ATO’s of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. All rights reserved.

ITIL Courses

ITIL 4 Foundation Certification Program

Course ID: TP1948
Delivery: On-Site or Instructor-led Virtual
This certification course provides an introduction to ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value ...
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ITIL 2011 Continual Service Improvement Certification Program

Course ID: TP2660
Delivery: On-Site or Instructor-led Virtual
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ...
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ITIL 2011 Service Design Certification Program

Course ID: TP2661
Delivery: On-Site or Instructor-led Virtual
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ...
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ITIL 2011 Service Strategy Certification Program

Course ID: TP2663
Delivery: On-Site or Instructor-led Virtual
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ...
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ITIL 2011 Service Transition Certification Program

Course ID: TP2664
Delivery: On-Site or Instructor-led Virtual
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ...
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ITIL 2011 Managing Across the Lifecycle

Course ID: TP2665
Delivery: On-Site or Instructor-led Virtual
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ...
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