ITIL

ITIL Training and Courseware

WA1945 COBIT V5 Foundation Certificate Program

The purpose of the Foundation certificate is to confirm that a candidate has sufficient knowledge and understanding of the COBIT® 5 guidance to be able to understand the enterprise Governance and Management of Enterprise IT, create awareness with their business executives and senior IT Management; assess the current state of their Enterprise IT with the objective of scoping what aspects of COBIT® 5 would be appropriate to implement.

WA1947 COBIT Foundation course with the COBIT Games

The ISACA COBIT Foundation course with the COBIT Games is a highly interactive and engaging classroom learning experience. It addresses the benefits of a sound IT governance framework and explains how to realize effective IT governance using the COBIT best practice framework. This training program explains the elements and supporting materials of the COBIT framework in a logical and example-driven approach for everyone interested in obtaining foundation-level knowledge of COBIT.

TP1948 ITIL Foundation Program Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL® now emphasizes the following areas:

  • Assist in transforming IT Service Management onto a strategic business asset
  • Assist in defining and managing the complete lifecycle of IT Service Management Process 
  • Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services

This exam-preparatory course provides comprehensive coverage of foundation concepts of ITIL®.  Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL® Edition 2011Framework.

TP2660 ITIL 2011 Continual Service Improvement Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

TP2661 ITIL 2011 Service Design Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

TP2663 ITIL 2011 Service Strategy Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

TP2664 ITIL 2011 Service Transition Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

TP2665 ITIL 2011 Managing Across the Lifecycle

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

TP2666 ITIL 2011 Operations Support Analysis (OSA) Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

TP2667 ITIL 2011 Planning Protection & Optimization (PPO) Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

TP2668 ITIL 2011 Release Control & Validation (RCV) Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.

TP2669 ITIL 2011 Service Offerings and Agreement (SOA) Certification Program

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations.  Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.