Web Age Solutions Inc
Providing Technology Training and Mentoring For Modern Technology Adoption
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US Inquiries / 1.877.517.6540
Canadian Inquiries / 1.877.812.8887

IT Softskills Training and Courseware

TP2523 Management Skills for an IT Environment

Today's IT leaders must be skilled at setting goals, influencing management, coaching technical talent, building relationships, and negotiation for resources. All of this is to ensure that their IT Team hits their targets and demonstrate value to the business. Beyond that IT Management must become business partners for multiple departments concurrently. This is a tough job that requires savvy and cunning as well as advanced technical knowledge. In this course participants will learn the basics of people and team management from the perspective of leading an IT Team.

TP3024 How to Develop and Deliver Technical Presentation

An effective presentation occurs when the standard of delivery matches the quality of content. Having prepared for your presentation, you need to make sure that your delivery is targeted, engaging and audience appropriate. You need to communicate with enthusiasm if you want your audience to be accepting of your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright and how to set the right environment for your presentation. You will learn how to use your voice and body language to deliver a compelling message clearly and effectively.

TP3023 How to Hold Productive Meetings

Business meetings can feel like they often don’t hit the mark on what they are supposed to achieve. In major corporations meeting frequency and poor attendee selection can have some believing that meetings are a waste of time. A lack of meeting etiquette and poor planning are two of the main reasons why so many business meetings fail. However, meetings run well bring people together around common goals, breaks down the barriers of silos and ensures that all responsible constituents are on the same page. Incorporating Business Meeting Etiquette norms along with communication and organization tools will help your meetings run more smoothly, promote participant engagement and achieve agreed upon goals. Proper meeting etiquette creates respect among participants, helps the meeting begin and end on time, and fosters an atmosphere of mutual cooperation. In this half day session participants will explore meeting norms for your company, learn tools to improve on the way you create and deliver effective meetings and create an experience that is beneficial to those strategically selected to attend.

TP3022 Coaching For Performance

This course dives into the concept of performance coaching and how it differs from employee management. During the class participants will receive tools and learn techniques used by certified coaches globally. A cornerstone of the course is a system to evaluate talent, determine expected performance, and apply the appropriate coaching strategy. Critical to the success of every coach is practice and feedback on their own performance when applying these interpersonal tools. Participants will practice and receive real time feedback on their initial coaching technique. They will learn how to initially approach the coaching conversation, how to develop the coaching agreement, effective questioning techniques, follow-up strategies, listening skills and action planning tips all as part of this highly interactive course.

TP2980 Advanced Principles of Learning Gamification

Learn the Advanced Principles of Gamification.

TP2973 Foundations of Learning Gamification

Learn the Foundations of Gamification.

TP2953 Building and Leading High-Performing Remote Teams

The popularity of remote work is rising fast. Multiple research studies show that employees who are able to skip commuting and work away from the office, whether at home, a coffee shop or somewhere in between, are happier, more productive and less likely to jump ship. However, overseeing a team of remote employees doesn’t come naturally to many managers, who are accustomed to seeing their employees in the office at least a few days each week. Some even question how they can know if people working away from the office are really working. This course will walk leaders through established best practices for meeting these challenges.

TP2943 Project Management Extended Skills

Once project managers have developed basic project management skills, they can work on fine- tuning those skills. In this workshop, we will review the basics of project management and then discuss techniques for project kick-offs, creating effective team communications, and coping with project politics. We will also discuss tracking and using project performance metrics and enhancing project plans.

TP2942 Business Analysis and Design

The key to successful projects is in meeting or exceeding the stakeholders' vision for each project's products. Unfortunately, detailing these requirements can be tedious, time-consuming, and fraught with error. Working in groups and using case studies, this three day course takes the participants through key information-gathering processes such as reviewing existing documentation, using role-plays to interview key
project individuals, and working with special documentation techniques to help assure requirements are pegged right from the start.

TP2938 Introduction to MS Project 2016

This course is for anyone who is interested in creating project management charts using MS-Project.

TP2525 Project Leadership: Building High Performance Teams

Project teams are becoming more commonplace in organizations as businesses work to stretch and align resources. In this course students will learn how to set the foundation for a High Performance Team. They will learn how to analyze projects at a high level and consider performance constraints. Students will learn the integral pieces to developing a high performing team and techniques to keep it working at a high level. They will discuss why some teams fail and explore ways that their teams can maintain a competitive edge.

TP2524 Management Skills-Entry Level/Achieving Success as A New Manager

New Managers face unique challenges and opportunities when taking on the people leadership role. Effective leaders start by taking stock of the current environment, looking at future trends and understanding company direction. The first step to becoming an effective Manager is accepting that you are in this role and that certain expectations automatically come with the role. In this course participants use the tenets from Michael Watkins "The First 90 Days" to set the new manage up for success. Beyond this text basic Management tenets are presented, discussed and applied.

WA2286 Effective Communication

This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team benefits from team meetings. The course also introduces strategies that team leaders should implement to encourage team collaboration, team alignment, healthy competition and working with distance teams.

TP2522 Executive Leadership Essentials

Today’s leaders are a mixture of coach, hero, analyst, cheerleader and friend. In this course, participants will be introduced to Facilitative Leadership as a methodology for leading technical teams. Students will learn how to enlist team members to their vision, how to show up as a leader, and effective methods for working with technical talent. Participants will learn about different leadership styles and when they might best be applied.

TP2521 Emotional Intelligence

Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high Emotional Intelligence (EQ). In fact EQ is a more reliable predictor of success than intellect! Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their professional lives. This course provides participants with an understanding of why having a high EQ is important as a leader, how to measure their own EQ and the pitfalls of having a low EQ. Participants will also receive practical, techniques for promoting EQ within the business environment.

TP2520 Coaching Essentials for Managers

In this course participants will learn how to build influence with their team members through the application of sound coaching techniques. During the course a clear distinction will be made between coaching employees and other emotionally supportive disciplines like psychotherapy and counseling. Ultimately, the coach on the job identifies opportunities for their team members to take advantage o. They provide strategies to achieve stated objectives, improve performance and help align work product with corporate initiatives. Participants will learn how to have effective coaching conversations that produce results.

WA2293 Project Management Essentials

As an organization moves to more project-focused management, it becomes critical that current and future leaders understand the dynamics of project management. In this workshop, we will define project management and other project-related terms, discuss why project management is important to an organization, and explain the critical success factors for projects. We will also discuss project estimating, scheduling, tracking and controlling, project plans and their individual components, all of which enable communication and help keep projects on track.

WA2292 Strategic Planning

This course will cover the elements of the strategic planning process. Participants will dissect their Company’s or their Team’s mission and vision into actionable items relative to their work. They will begin identifying and applying external pressures on their projects using the Triple Constraints theory. Although participants will not be able to complete the plan in this session, they will learn the key factors to ensure that the plan aligns with their business environment.

WA2291 Leading In A Technical Environment

Today’s technical leaders are a mixture of coach, hero, analyst, cheerleader and friend. In this course, participants will be guided through numerous methods and strategies to effectively lead highly skilled teams by employing facilitative leadership skills along with techniques for enlisting people to a vision of success, or to simply accept their ideas. You will learn about the different types of leadership styles and when they might best be applied.

WA2290 Emotional Intelligence

Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect! Technical professionals with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This course provides you with an understanding of why emotional intelligence abilities are important as a leader. It also provides you with practical, techniques for promoting emotional intelligence within your business environment.

WA2289 Presentation Skills

An effective presentation occurs when the standard of delivery matches the quality of content. Having prepared for your presentation, you need to make sure that your delivery is targeted, engaging and audience appropriate. You need to communicate with enthusiasm if you want your audience to be accepting of your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright and how to set the right environment for your presentation. You will learn how to use your voice and body language to deliver a compelling message clearly and effectively.

WA2288 Conflict Resolution

The survival of your team depends on team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. By doing this the leader restores trust and positive working relationships among team members. This course helps team members understand what causes conflicts on a team and the important role of healthy communication in handling conflicts. You will learn about your preferred conflict style and how to apply each of the five conflict styles based on the situation at hand. By learning the principles and strategies presented in this course, you will have the skills to keep your technical teams away from destructive patterns of conflict and on track to achieving their goals.

WA2287 Negotiation Skills

One of the biggest challenges when working with internal teams is overcoming barriers to agreement. This requires shrewd negotiation skills. Being able to understand, anticipate and navigate certain barriers is an essential skill for technical professionals. This course provides instruction on some of the key barriers to agreement including: deadlock, issues of trust, and stalling tactics. It also covers strategies for overcoming each of these, and provides an opportunity to practice the strategies using realistic situations.

US Inquiries / 1.877.517.6540
Canadian Inquiries / 1.877.812.8887