What students will be able to do
- Understand BPMN.
- How to capture a business process in use case.
- Model business process using IBM Process Designer.
- Test and debug business process using Process Center.
- Simulate business processes and optimize them for time and cost.
- Assign Key Performance Indicators (KPI)
Audience
Business analysts responsible for modeling existing processes and improving upon them.
Prerequisites
Previous experience with business requirements gathering and use case development will be good but not necessary.
Duration
3 days
Outline for Modeling Business Process Using IBM Process Designer 8.0 Training
Chapter 1. Introduction to Business Process Management
- What is BPM?
- Business Process Management
- Process Maturity 1/2
- Process Maturity 2/2
- What is a Business Process?
- Further Qualifying BPM
- The Process-centric Organization
- When and Why Conduct BPM?
- BPM Business Cases
- Key Roles and Responsibilities
- People and Process
- BPM Framework
- Framework Foundation
- Framework Phases 1/4
- Framework Phases 2/4
- Framework Phases 3/4
- Framework Phases 4/4
- Service Oriented Architecture
- BPM + SOA
- Tightly Coupled Enterprise
- Breaking the Silos
- Summary 1/2
- Summary 2/2
Chapter 2. Introduction to Process Modeling
- What Is A Business Process?
- Business Process Management
- Business Process Modeling
- Process Modeling Advantages
- Process Components ½
- Process Components 2/2
- What’s a Service?
- SOA and Business Process
- Process Modeling and SOA
- From Ad-hoc to Formalization
- Process-centric Organizations
- The Value of Process-Centricity
- CMMI Levels 0-2
- CMMI Levels 3-5
- Key Tasks in Process Modeling
- Roles and Responsibilities ½
- Roles and Responsibilities 2/2
- Process Modeling Standards
- Summary
Chapter 3. Overview to IBM Business Process Manager 8.0
- Introduction
- Components of the Software
- The Architecture
- Product Configurations
- Supplementary Software Products
- Learning Resources
- Getting Support
- Summary
Chapter 4. Introduction to Process Designer
- Introduction
- Artifacts Created in PD
- Installing Process Designer
- Launching PD
- The Process Center View
- The Designer View
- Creating and Editing Artifacts
- Creating Snapshots
- Viewing an Old Snapshot
- Viewing Version History
- Importing and Exporting Applications
- Archiving a Process Application
- Summary
Chapter 5. Mapping a Process Using BPMN
- What is BPMN?
- What does BPMN include?
- The Eye of the Beholder
- BPMN and BPEL
- Basic Structure of a Process
- Using Subprocess
- The Start Event
- Normal End Events
- Abnormal End Events
- Intermediate Events
- Process State Management 1/2
- Process State Management 2/2
- Gateways
- Exclusive Condition
- Exclusive Condition Examples
- Inclusive Condition
- Parallel Execution
- Event Choice
- Merging Branches
- Merging Examples
- Looping with BPMN
- Looping Options
- More Examples
- Modeling Roles & Responsibilities
- Using Swim Lanes
- Modeling B2B Interaction
- Trading Partner Design Pattern
- Modeling B2B Interactions
- B2B Interaction Example
- Black Box White Box Modeling
- Summary
Chapter 6. Basic Process Modeling
- Before You Start
- Creating a Process Definition
- The Process Editor
- The Basic Approach
- Swim Lanes
- Activity
- Creating Business Objects
- Defining Process Variables
- Supplying Default Value of a Variable
- Working With Variables
- Script Activity
- Creating a Gateway
- Unit Testing a Process
- Summary
Chapter 7. The Preparation Phase
- Understand the Organization
- Organization Model
- Key Business Processes
- Preparing for a Project
- Step 1: Identify the Stakeholders
- Getting Stakeholder ‘Buy-in’
- Step 2: Identify the Processes to Model
- Process Identification Guidelines
- Step 3: Identify the Needs and Motivations Behind the Project
- Project Motivations
- Define Project Goals
- Modeling with Goals
- Step 4: Define Process Scope
- Define the Scope of Visibility
- Step 5: Create a Project Plan
- Summary
Chapter 8. Modeling the As-is Process
- Introduction
- Conduct Discovery Workshops
- Interview Questions
- How Much Detail?
- Gather the Process Metrics ½
- Gather the Process Metrics 2/2
- What Metrics to Gather? 1/3
- What Metrics to Gather? 2/3
- What Metrics to Gather? 3/3
- Business Process Use Cases
- Return Handling Use Case
- Return Handling Use Cases
- Information Modeling 1/2
- Information Modeling 2/2
- Business Items 1/2
- Business Items 2/2
- Identify Quick Wins
- Deliverable Check List
- Risks of this Phase ½
- Risks of this Phase 2/2
- Where to Go From Here?
- Summary
Chapter 9. Basic System Integration
- Introduction
- Example Outbound Interaction
- The Architecture of Outbound Interaction
- Creating an Integration Service
- Calling a Web Service Operation
- Calling Java Method
- Using an Integration Service from a Process
- Built-in Services
- Summary
Chapter 10. Human Service and Coach
- Introduction
- About Coaches
- Creating a Human Service
- Designing a Coach
- Designing the Screen Flow
- Using a Human Service from a Process
- Participant Group
- Configure Process Permission
- Configure Task Assignment
- Starting a Process
- Claiming a Task
- Setting Due Dates
- Expiring a Task
- Summary
Chapter 11. Advanced Process Modeling
- Subprocess
- Using a Subprocess
- Implement Looping
- Simple Looping
- Multi Instance Looping
- Error Handling Basics
- The Nature of an Error Event
- Throwing Error in a Service Flow
- Catching an Error in a Service Flow
- Throwing Error from a Process
- Catching Errors in a Process
- Summary
Chapter 12. Advanced System Integration
- Inbound Event Processing
- Basic Architecture
- Modeling Inbound Event
- Detailed Architecture
- Creating the Components
- Creating the Data Processor Service
- Create the UCA
- Create the Event Generator Service
- Expose Event Generator Service as a Web Service
- Event Gateway
- Global Event Handlers
- Summary
Chapter 13. Modeling the Optimized Processes
- Process Optimization Basics
- Process Optimization Steps
- Role of Modeling in Optimization
- Common Optimization Goals
- Common Solutions
- Model the New Processes
- Process Simulation
- Process Token
- Modeling Resource Constraints
- Open and Close Ended Analysis
- Preparing for Simulation
- Running Simulation
- Analyze Simulation Results
- Communicate with BPM Managers
- Deliverables of this Phase
- Risks of this Phase
- Summary
Chapter 14. Process Optimization Using Simulations
- Introduction
- About Resources and Wait Times
- Key Objectives of Simulation
- Preparing a Process for Simulation
- Simulation Profile
- Entering Process Volume
- Entering Execution Time
- Entering Event Wait Times
- Entering Decision Characteristics
- Simulation Scenario
- Creating a Simulation Scenario
- Running a Simulation
- Viewing Result
- Summary