Providing Technology Training and Mentoring For Modern Technology Adoption
ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for IT Service Management by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version.
In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL® now emphasizes the following areas:
Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL® Edition 2011Framework.
The ITIL® Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also part of the ITIL® modules that leads to the ITIL® Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL® publication.
The success in achieving this certification is highly dependent upon participants’ effort in doing their homework, and self-study before and during the program.
Through a series of lectures designed at achieving a clear understanding of the ITIL® Best Practice lifecycle approach and through various exercises, assignments and discussions, participants can expect to gain the competence in the following areas upon successful completion of the education and examination components related to this certification:
The main target group for this ITIL® Intermediate Qualification Certificate includes, but is not restricted to:
Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL® Foundation certificate and must, as a minimum, have obtained a further 15 credits from ITIL® Intermediate qualifications, and therefore a total of at least 17 credits. Documentary evidence of this must be presented by candidates for the MALC qualification.
In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements:
Before attending training for the certification it is also strongly recommended that candidates read the ITIL® Service Lifecycle core publications.
Starting with the need for governance, it covers the people skills and competencies, the types of service providers and organizational structures.
To meet the learning outcomes and examination level of difficulty, the candidate will be able to evaluate, check, co-ordinate, detect, monitor, test, judge, analyze, differentiate, organize, and attribute:
This module summarizes the material covered in the previous modules and prepares candidates for the examination through the review and practice of a mock examination. The Examination is comprised of eight (8) multiple choice, scenario-based, gradient scored questions. The standard duration of the exam is Maximum 90 minutes.