Web Age Solutions Inc
Providing Technology Training and Mentoring For Modern Technology Adoption
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US Inquiries / 1.877.517.6540
Canadian Inquiries / 1.877.812.8887
Course #:TP2563

Identifying and Managing Stakeholder Expectations Training

This seminar focuses on how to help stakeholders identify and agree upon goals, both for specific tasks and the larger organization.  In this interactive seminar, participants will learn, discuss, and participate in multiple exercises to identify and categorize stakeholders and then help those stakeholders prioritize organizational and tasks-specific goals. Attendees will also identify common barriers to reaching group consensus and strategies for overcoming those barriers.


At the end of this course, participants will be able to:

  • Conduct a stakeholder inventory and stakeholder analysis.
  • Know methods to determine organizational and task goals.
  • Identify the benefits and disadvantages associated with common techniques to identify stakeholder goals and objectives.
  • Know how to identify and document unambiguous stakeholder requirements.
  • Explain environmental, cultural and individual barriers to stakeholder consensus and how to address them.
  • Develop a stakeholder communications management plan.
  • Identify options for resolving stakeholder issues and concerns.


  • Introduction
  • Who Are the Stakeholders?
  • Identifying Stakeholder Expectations
  • Clarifying Stakeholder Expectations
  • Managing Stakeholder Expectations


This course is appropriate for employees at all levels.  While not required, groups of employees who frequently work together may find it helpful to attend the course together.


There are no prerequisites for this course.


14 PDUs


2 days

Outline of Identifying and Managing Stakeholder Expectations Training

1. Introduction

  • Session Overview
  • Personal Introductions

2. Who Are the Stakeholders?

  • Taking a Stakeholder Inventory
  • Tools for Stakeholder Analysis

Exercise: Case Study Stakeholder Inventory and Analysis

  • Now What? How to Use a Stakeholder Inventory

3. Identifying Stakeholder Expectations

  • What’s Wrong with the Way Things Are?
  • Identifying and Clarifying Organizational Goals

Exercise: Writing a Goal-Focused Project Charter

4. Clarifying Stakeholder Expectations

  • Eliciting Stakeholder Expectations: Technique Pros and Cons

Exercise: Choosing Stakeholder Elicitation Techniques for a Case Study

  • Documenting Stakeholder Requirements Clearly

Exercise: Writing Stakeholder Requirements for a Case Study

5. Managing Stakeholder Expectations

  • Why Is Agreement So Challenging? Communication Basics and Barriers
  • Identifying and Addressing Environmental Barriers: Communication Methods and Media

Exercise: Create a Stakeholder Communications Plan

  • Addressing Stakeholder Issues and Concerns
  • Identifying and Addressing Group Cultural Barriers: Managing Group Dynamics
  • Identifying and  Addressing Individual Barriers: Increasing Emotional Intelligence

Exercise: Negotiating Options for Stakeholder Agreement

We regularly offer classes in these and other cities. Atlanta, Austin, Baltimore, Calgary, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Jacksonville, Miami, Montreal, New York City, Orlando, Ottawa, Philadelphia, Phoenix, Pittsburgh, Seattle, Toronto, Vancouver, Washington DC.
US Inquiries / 1.877.517.6540
Canadian Inquiries / 1.877.812.8887