Web Age Solutions Inc
Providing Technology Training and Mentoring For Modern Technology Adoption
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US Inquiries / 1.877.517.6540
Canadian Inquiries / 1.877.812.8887
Course #:TP2523

Management Skills for an IT Environment Training

Today's IT leaders must be skilled at setting goals, influencing management, coaching technical talent, building relationships, and negotiation for resources. All of this is to ensure that their IT Team hits their targets and demonstrate value to the business. Beyond that IT Management must become business partners for multiple departments concurrently. This is a tough job that requires savvy and cunning as well as advanced technical knowledge. In this course participants will learn the basics of people and team management from the perspective of leading an IT Team.

What you will Learn

  • Leaders prepared to take on increased responsibility
  • Ability to create an environment where technologists can excel
  • Strategies designed to retain technical talent
  • Methods for developing and aligning goals
  • Improved communication skills and communication planning


2 Days

Outline of Management Skills for an IT Environment Training

1. Understanding the Technologist

  • Uniqueness of leading technical people
  • The 3 things that drive the scientific person
  • Management constraints when supporting technologists
  • Set up technical people for success by leveraging the fundamentals of high-performing teams

2. Communication Skills

  • Understanding how technologists digest information
  • Deciding when to Write, Speak or Present
  • Building trust within the team
  • Repairing shattered organizational trust
  • Creating an internal team communication strategy

3. Giving Feedback

  • Defining performance standards
  • Establishing performance coaching expectations
  • Implementing reciprocal feedback
  • Inviting in SME's for their perspective
  • Dissecting business messages

4. Negotiation Skills

  • Understanding "Power"
  • Learning when to apply “position power” and when to apply “charismatic power”
  • Introduction to "Force Field Analysis"
  • Understanding leverage points
  • Taking advantage of the business environment
  • Leveraging key Stakeholder profiles

5. Setting Goals

  • Understanding of Enterprise wide goals
  • Review and dissection of a Corporate Goal
  • Development of sub-goals that the projects forward
  • Leveraging team goals to improve performance
  • Best utilization of the SMART Goal design
  • Creation of action steps and a timeline to support the project goal
  • Identify team targets and implement progress tracking
  • Development of technician level goals

6. Working with Project Leadership

  • Understanding of project goals
  • Aligning your work to the team goal
  • Creating an understanding your contribution to the team
  • Clearly identifying team member targets per project
  • Creation of delivered solution hand-off protocols

7. Influencing Others

  • Inspiring innovation through projects
  • Creating cutting edge work groups
  • Managing and communicating Change
  • Delegating and follow-up techniques
  • Understanding when to delegate
  • Examination of delegation strategies
  • Avoiding micromanagement tendencies
  • Handling resistance

8. Create a Collaborative Environment

  • Techniques to effectively review deliverables
  • Techniques for creating a positive atmosphere
  • Tools for building commitment
  • Strategies for managing conflict
  • Strategies for effectively working with virtual employees
We regularly offer classes in these and other cities. Atlanta, Austin, Baltimore, Calgary, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Jacksonville, Miami, Montreal, New York City, Orlando, Ottawa, Philadelphia, Phoenix, Pittsburgh, Seattle, Toronto, Vancouver, Washington DC.
US Inquiries / 1.877.517.6540
Canadian Inquiries / 1.877.812.8887