Providing Technology Training and Mentoring For Modern Technology Adoption
ITIL® is an essential best practice in your IT Service Management (ITSM) management suite. ITIL® benefits include aligning IT goals and objectives with the business, improving quality and reducing the cost of operation. This Foundation course is your first step in gaining the basic knowledge to assess its relevance in your organization and to continuing further mastery of the best practice in advanced training throughout the ITIL® certification program.
This course is useful to all IT professionals, including Executives, Project Managers, Process Owners, Process Managers, Technical and Operational staff, Software Developers and IT Consultants.
This course introduces topics such as: the IT Service Lifecycle (Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement), Business Outcomes, Value Definition, Metrics and Measurement, Change Management, Business Relationship Management, Capacity Management, Service Desk, Configuration Management, Release and Deployment Management, Financial Management, Incident Management and Event Management.
The course will clarify and explain some of the key terminology and key concepts of Service Management. Specifically, the following key concepts: