30 days.


This course requires completion of one of the following courses:

  • VMware Workspace ONE: Skills for UEM [V22.x]
  • VMware Workspace ONE: UEM Bootcamp [V22.x]

Skills Gained

By the end of the course, you should be able to meet the following objectives:

  • Summarize the basic troubleshooting methodologies
  • Outline common troubleshooting techniques in the Workspace ONE UEM console
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM console
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
  • Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
  • Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE® Assist™

Who Can Benefit?

Workspace ONE administrators, account managers, solutions architects, solutions engineers, sales engineers, technical support engineers, and consultants.

    Outline for VMware Workspace ONE: UEM Troubleshooting [V22.x]-On Demand Training


    Course Introduction

    • Introductions and course logistics
    • Course objectives

    Fundamentals of Troubleshooting Workspace ONE UEM

    • Outline software troubleshooting logic and support methods
    • Summarize the main process flows for the Workspace ONE UEM components
    • Explain the importance of Workspace ONE UEM process flows for troubleshooting
    • Identify different Workspace ONE UEM log files

    Workspace ONE UEM Console Troubleshooting

    • Outline the best practices for troubleshooting Workspace ONE UEM console issues
    • Identify common group management and assignment-related issues
    • Outline common issues for Workspace ONE UEM console roles and system settings
    • Understand how analytic events can be used to identity platform errors
    • Summarize the steps for collecting and analyzing Workspace ONE UEM console logs

    Integration Troubleshooting

    • Outline the common enterprise integrations in Workspace ONE UEM
    • Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
    • Troubleshoot issues related to Directory Services integration
    • Identify directory user and groups synchronization issues
    • Troubleshoot issues related to certificate authority integration
    • Explain VMware Workspace ONE® Access™ integration and VMware Workspace ONE® Intelligent Hub troubleshooting techniques

    Endpoint Troubleshooting

    • Compare the endpoint connection topologies in Workspace ONE UEM
    • Outline useful tools and resources for endpoint troubleshooting
    • Summarize the best practices for device enrollment troubleshooting
    • Explain device connectivity troubleshooting techniques
    • Understand how to identify and resolve profile-related issues
    • Identify common compliance policy issues and potential root causes

    Applications Troubleshooting

    • Explain the different scoping questions for troubleshooting applications
    • Review application management configurations
    • Summarize the general tools and resources for application troubleshooting
    • Describe the general logic of troubleshooting public applications
    • Understand internal application issues and potential causes
    • Explain purchased application troubleshooting techniques

    Unified Access Gateway And Edge Services Troubleshooting

    • Review Unified Access Gateway architecture and edge service workflows
    • Understand Unified Access Gateway general configurations
    • Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
    • Identify and resolve common issues for Content Gateway on Unified Access Gateway
    • Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway

    Email Troubleshooting

    • Review different email architecture and workflows
    • Summarize common errors associated with email profiles
    • Identify tools and resources for email troubleshooting
    • Discuss troubleshooting techniques for VMware AirWatch® Secure Email Gateway™ on Unified Access Gateway
    • Outline PowerShell integration issues and techniques to address them

    Additional Troubleshooting Tools

    • Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues
    • Understand how Workspace ONE Assist can help endpoint troubleshooting