30 days.


This course requires completion of one the following courses: VMware vSphere: Fast Track, VMware vSphere: Install, Configure, Manage, VMware vSphere: Operate, Scale and Secure. The course material presumes that you can perform the following tasks with no assistance or guidance before enrolling in this course:

  • Install and configure ESXi
  • Install vCenter Server
  • Create vCenter Server objects, such as data centers and folders
  • Create and modify a standard switch
  • Create and modify a distributed switch
  • Connect an ESXi host to NAS, iSCSI, or Fibre Channel storage
  • Create a VMware vSphere VMFS datastore
  • Modify a virtual machine’s hardware
  • Migrate a virtual machine with VMware vSphere® vMotion® and VMware vSphere® Storage vMotion®
  • Configure and manage a VMware vSphere® Distributed Resource SchedulerTM cluster
  • Configure and manage a VMware vSphere HA cluster
  • Basic knowledge of command line tools like ESXCLI, DCLI, and PowerCLI

Skills Gained

By the end of the course, you should be able to meet the following objectives:

  • Describe troubleshooting principles and procedures
  • Use the vSphere Client, the command line, and log files to configure, diagnose, and correct problems in vSphere
  • Explain the key vSphere log files from troubleshooting perspective
  • Describe the benefits and capabilities of VMware Skyline
  • Identify the networking issues by examining the reported symptoms, and troubleshoot the reported problems
  • Identify the storage issues by examining the reported symptoms, and troubleshoot the reported problems
  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes
  • Diagnose common VMware vSphere® High Availability (vSphere HA) problems and provide solutions
  • Trouble virtual machine problems, including migration problems, snapshot problems, and connectivity problems
  • Identify VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and find resolutions
  • Troubleshoot performance problems with vSphere components

Who Can Benefit?

System architects and system administrators

    Outline for VMware vSphere: Troubleshooting [V8]-On Demand Training


    Course Introduction

    • Introductions and course logistics
    • Course objectives

    Introduction to Troubleshooting

    • Define the scope of troubleshooting
    • Use a structured approach to solve configuration and operational problems
    • Apply troubleshooting methodology to diagnose faults and make troubleshooting efficient

    Troubleshooting Tools

    • Identify the utilities and tools used to run commands
    • Identify how to access the vSphere ESXi shell
    • Run commands to view, configure, and manage vSphere components
    • Use Standalone ESXCLI for troubleshooting
    • Run ESXCLI commands from the Standalone ESXCLI tool
    • Use Data Center CLI commands for troubleshooting
    • Run commands to view, configure, and manage your vSphere components
    • Identify the best tool to use for CLI troubleshooting
    • Locate important log files
    • Identify how to use log files in troubleshooting
    • Describe the benefits and capabilities of VMware Skyline™
    • Explain how VMware Skyline works at a high-level
    • Identify the types of health information provided by Skyline™ Health
    • Identify uses for VMware Skyline™ Advisor
    • Describe the support bundle REST API
    • Use the support bundle REST API

    Troubleshooting Virtual Networking

    • Analyze and troubleshoot standard switch problems
    • Analyze and troubleshoot virtual machine connectivity problems
    • Analyze and troubleshoot management network problems
    • Analyze and troubleshoot distributed switch problems

    Troubleshooting Storage

    • Recognize components in the vSphere storage architecture
    • Identify the possible causes of problems in the various types of datastores
    • Analyze the common storage connectivity and configuration problems and discuss the possible causes
    • Resolve the storage connectivity problems, correct misconfigurations, and restore LUN visibility
    • Analyze log file entries to identify the root cause of storage problems
    • Use ESXi and Linux commands to troubleshoot storage problems
    • Investigate ESXi storage issues
    • Troubleshoot virtual machine snapshots
    • Troubleshoot storage performance problems
    • Recognize how multipathing works
    • Identify the common causes of missing paths
    • Resolve the missing path problems between hosts and storage devices

    Troubleshooting vSphere Clusters

    • Identify and troubleshoot potential vSphere HA problems
    • Analyze and solve vSphere potential vMotion problems
    • Diagnose and troubleshoot potential vSphere DRS problems

    Troubleshooting Virtual Machines

    • Describe virtual machine files
    • Identify, analyze, and solve virtual machine snapshot problems
    • Discuss virtual machine files and disk content IDs
    • Troubleshoot virtual machine power-on problems
    • Identify possible causes and troubleshoot virtual machine connection state problems
    • Diagnose and recover from VMware Tools™ installation failures

    Troubleshooting vCenter Server and ESXi

    • Analyze and resolve vCenter service problems
    • Diagnose and troubleshoot vCenter database problems
    • Use vCenter appliance shell and the Bash shell to identify and solve problems
    • Identify and troubleshoot ESXi host problems

    Product Alignment

    • VMware ESXi 8.0
    • VMware vCenter Server 8.0