This course incorporates current best practices in IT Service Management and software development, such as agile, iterative development, ITIL, Six Sigma, and RUP and provides the salient characteristics of these approaches and their relationship to BA practice.

We also have a 1-day CBAP overview that can be added to this course.

Why Attend this Course?

The BABOK contains a list of suggested best practices, guidelines and tools but does not explain how these are to be used together over the course of project. This course fills that gap by providing practical guidance and handson experience applying BABOK 2 techniques over the System Development Life Cycle. This course is particularly appropriate for BAs who must be conversant with a variety of approaches and standards.

What you will Learn

Upon completion of this course, you will be able to:

  • Be conversant with the methodologies, concepts and terminology expected of an advanced BA
  • Be able to plan and perform the activities a BA is responsible for over the system development life cycle (SDLC)
  • Understand the Knowledge Areas (KAs) defined in BABOK 2 and how to apply them within an advanced BA role
  • Understand the salient characteristics of current practices in IT Service Management and software development and their relationship to BA practice
  • Know what questions to ask when over the course of a project
  • Be able to document requirements for an IT system, using current standards and approaches as specified in BABOK 2, including Use–Cases, BPMN, UML and Structured Analysis
  • Use state–of–the–art techniques to create requirements documentation that is complete, unambiguous, consistent, testable and easy to revise when business needs change
  • Be able to document business façades
  • Be able to model business processes (workflow)
  • Be able to document user requirements
  • Be able to design, review and document test cases
  • Know when and how to apply best practice tools and techniques towards the practice of business analysis
  • Perform structural and behavioral analysis on a business system
  • Map the behavioral model to the structural model
  • Understand what the developers do with the BA’s documentation


  • BAs at any level who satisfy the prerequisites
  • Senior BAs and their managers


This course may be taken alone as a standalone course, where trainees have acquired some prior experience as BAs. The program is delivered over 4 days, when trainees have some prior background and over 5 days if they are new to the role. (Trainees taking this course in the context of the complete program are advised to take it at the end, as a capstone course that ties together all of the techniques learned throughout the program.)


4 Days

Outline for Mastering the Business Analysis Process over the System Development Life Cycle Training

  • Detailed course notes
  • Full workshop solutions
  • Exam
  • The course materials listed above are self–contained and do not require a textbook. However, it is strongly recommended that trainees purchase a copy of The Business Analyst’s Handbook (Howard Podeswa, cengage; available through amazon). The Handbook contains a broader form of the BA methodology used in the course as well as useful Job Aids including:
    • Detailed process notes and checklist of BA activities
    • Templates
    • Interview guides for each of the meetings a BA may be required to conduct over the course of the SDLC, including lists of inputs and deliverables, who to invite and agendas
    • Glossary of technical terms and diagram symbols