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Business Process Management (BPM)
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WA1974 Modeling Business Process Using IBM Process Designer 7.5 Training and Courseware
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This course teaches how to model and optimize business processes using IBM Process Designer (formerly WebSphere Lombardi edition). Students will learn the theory of BPMN. They will be able to capture the description of a business process in a use case and then convert that into a model. |
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What students will be able to do
- Understand BPMN.
- How to capture a business process in use case.
- Model business process using IBM Process Designer.
- Test and debug business process using Process Center.
- Simulate business processes and optimize them for time and cost.
- Assign Key Performance Indicators (KPI)
Audience
Business analysts responsible for modeling existing processes and improving upon them.
Prerequisites
Previous experience with business requirements gathering and use case development will be good but not necessary.
Duration
3 days |
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Course Outline
1. Introduction to IBM Business Process Manager 7.5.x
- What is IBM BPM?
- Key components of the server
- Process Server
- Process Center
- Introduction to the development tools
- IBM Integration Designer
- IBM Process Designer
2. Introduction to Business Process Modeling
- What Is A Business Process?
- Business Process Management
- Business Process Modeling
- Process Modeling Advantages
- Process Components
- What’s a Service?
- SOA and Business Process
- Process Modeling and SOA
- From Ad-hoc to Formalization
- Process-centric Organizations
- The Value of Process-Centricity
- CMMI Levels 0-2
- CMMI Levels 3-5
- Key Tasks in Process Modeling
- Roles and Responsibilities
- Process Modeling Standards
- Summary
3. Introduction to Process Designer Tool
- Key features
- Starting Process Designer
- Creating a new process application
- Creating a new business process
- Running and debugging the process
4. Modeling a Process Using BPMN
- Objectives
- What is BPMN?
- What does BPMN include?
- The Eye of the Beholder
- BPMN and BPEL
- Basic Structure of a Process
- Using Subprocess
- The Start Event
- Normal End Events
- Abnormal End Events
- Intermediate Events
- Process State Management 1/2
- Process State Management 2/2
- Gateways
- Exclusive Condition
- Exclusive Condition Examples
- Inclusive Condition
- Parallel Execution
- Event Choice
- Merging Branches
- Merging Examples
- Looping with BMPN
- Looping Options
- More Examples
- Modeling Roles & Responsibilities
- Using Swim Lanes
- Modeling B2B Interaction
- Trading Partner Design Pattern
- Modeling B2B Interactions
- B2B Interaction Example
- Black Box White Box Modeling
- Summary
5. The Preparation Phase
- Understand the Organization
- Organization Model
- Key Business Processes
- Preparing for a Project
- Step 1: Identify the Stakeholders
- Getting Stakeholder ‘Buy-in’
- Step 2: Identify the Processes to Model
- Process Identification Guidelines
- Step 3: Identify the Needs and Motivations Behind the Project
- Project Motivations
- Define Project Goals
- Modeling with Goals
- Step 4: Define Process Scope
- Define the Scope of Visibility
- Step 5: Create a Project Plan
- Summary
6. Modeling the As-is Process
- Introduction
- Conduct Discovery Workshops
- Interview Questions
- How Much Detail?
- Gather the Process Metrics
- What Metrics to Gather? ½
- What Metrics to Gather? 2/2
- Business Process Use Cases
- Return Handling Use Case
- Return Handling Use Cases
- Information Modeling
- Business Items
- Identify Quick Wins
- Deliverable Check List
- Risks of this Phase ½
- Risks of this Phase 2/2
- Where to Go From Here?
- Summary
7. Basic Process Modeling
- Adding swim lanes
- Adding activities
- Connecting activities with sequence lines
- Adding gateways – Split/join, conditional join, decision, etc.
- Adding process variables
- Validating processes
8. Integrating with External Systems
- Role of services in a business process
- How are services invoked by a process
- Types of services supported by IBM BPM
- Invoking a web service using an integration service component
- File system, e-mail and FTP
- Building a decision service
- Advanced integration service
- Creating inbound integration
9. Working With Human Interaction
- Why do we need human interaction in a process?
- Understand how human services and coaches work
- Designing a coach
- Sending and receiving data from a coach
- Using a coach in a process
10. Advanced Process Modeling
- Working with conditional activities
- Working with loops
- Modeling events
- Data transformation through mapping
- Handling exceptions
11. Modeling the Optimized Process
- Process Optimization Basics
- Process Optimization Steps
- Role of Modeling in Optimization
- Common Optimization Goals
- Common Solutions
- Model the New Processes
- Process Simulation
- Process Token
- Modeling Resource Constraints
- Open and Close Ended Analysis
- Preparing for Simulation
- Running Simulation
- Analyze Simulation Results
- Communicate with BPM Managers
- Deliverables of this Phase
- Risks of this Phase
- Summary
12. Simulating and Optimizing Processes
- Configuring KPIs and SLAs
- Simulating and optimizing processes
- Monitoring a process
- Creating reports
- Critical path analysis
13. Basic Process Center Management
- Cloning and archiving process applications
- Working with tracks
- Snapshots
- Creating users and groups
- Securing process applications
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We regularly offer classes in these and other cities. Atlanta, Austin, Baltimore, Calgary, Chicago, Cleveland, Dallas, Denver, Detroit, Houston,
Jacksonville, Miami, Montreal, New York City, Orlando, Ottawa, Philadelphia, Phoenix, Pittsburgh, Seattle, Toronto, Vancouver, Washington DC.
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