Training

1. The overview

• Provides a global background of the full capabilities of both the server and the client.

2. The server implementation flow

• The implementation is covered from initial server installation, tailoring the data base and designing and the storage pool architecture. This includes the setup of tape robotics.
• The ITSM objects described here are the Data Base, the Log, the Storage Pools, the Device Classes, the Libraries and the Volumes.

3. The client implementation

• The setup includes the framework, the functional capabilities and the preparation for both manual and automated operation.
• The facilities include:
  • backup, restore, archive, retrieve, selection criteria, web client and client option sets.

4. The design and implementation of service level support

• The implications and the best practices within the context of infrastructure constraints are discussed.
• The ITSM objects discussed include: Policy Domains, Policy Sets, Management classes and Copy groups.

5. The automation of the Client activities for successful implementation.

• The scheduling options are described for both client schedules and administrative schedules.
• The steps to design the daily scheduled activities are examined along with the daily routine.
• The ITSM objects discussed are the:
  • schedules, server scripts, macros and associations.

6. ITSM Facilities

• Compute Node
• The logs, the monitoring and the reporting facilities are reviewed including centralized logging.
• The facilities and procedures to protect the ITSM server are reviewed including the recommended best practices.
• The movement and management of off-site pools is discussed.
• The steps to full server recovery are covered as a base understanding for disaster recovery.