5051 Monitoring and Troubleshooting Microsoft Exchange Server 2007 Training and Courseware

Quick Enroll

This 2-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. You will learn how to correlate client and server issues and resolve those issues. You will also learn how to monitor systems and create reports out of the monitoring data.

What you will learn
	After completing this course, students will be able to: Use the Microsoft® Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers. Monitor and troubleshoot client performance and connectivity. Identify and resolve issues related to access of resources and messages. Monitor and troubleshoot mail flow. Monitor and troubleshoot Mailbox servers. Monitor and troubleshoot external and additional services. Identify trends in a messaging system.
Prerequisites
	Before attending this course, students must have: Fundamental knowledge of network technologies including DNS and firewall technologies. Experience administering Exchange Server 2007. Experience with the Windows Server 2003 operating system. Experience with Active Directory® directory service in Windows Server 2003. Experience with managing backup and restore on Windows Servers. Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet and NSLookup.
Audience
	The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

Duration
	Two days, Instructor-led or eLearning

Course Outline

Unit 1, “Introduction to Exchange Server Monitoring and Troubleshooting,” provides an overview of how to use the Microsoft® Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers. The information gathered while performing the monitoring and troubleshooting tasks in this unit will help you to determine the next logical step in the troubleshooting process. After completing this unit, you will be able to monitor Exchange servers using MOM and explain an Exchange troubleshooting model.

Unit 2, “Monitoring and Troubleshooting Client Performance and Connectivity,” introduces the tools for monitoring client performance and connectivity that are used for Exchange Server 2007. The information in this unit will assist you in troubleshooting client access issues and using the appropriate tools to restore service to users as quickly as possible. After completing this unit, you will be able to monitor and troubleshoot client performance and connectivity.

Unit 3, “Troubleshooting Access to Resources and Messages,” describes troubleshooting issues that are related to client access to resources and messages. The information in this unit includes an explanation of how public folder access and calendaring work in Exchange Server 2007 and describes the process for troubleshooting client access server issues. After completing this unit, you will be able to identify and resolve issues related to access of resources and messages.

Unit 4, “Monitoring and Troubleshooting Mail Flow,” describes troubleshooting issues that are related to mail flow issues. This unit introduces the tools for monitoring mail flow and describes the processes for troubleshooting both internal and external mail flow. After completing this unit, you will be able to monitor and troubleshoot mail flow.

Unit 5, “Monitoring and Troubleshooting Mailbox Servers,” describes troubleshooting issues that are related to configuration errors or failures on a messaging server. This unit introduces the tools for monitoring Exchange Mailbox servers, describes the process for troubleshooting Exchange Mailbox servers, and describes the guidelines for troubleshooting Exchange Mailbox server performance. After completing this unit, you will be able to monitor and troubleshoot Mailbox servers.

Unit 6, “Monitoring and Troubleshooting External and Additional Services,” describes troubleshooting issues that are related to external and additional services that are required by Exchange Server 2007. This unit introduces the external and additional services required by Exchange Server 2007, the external services required for Unified Messaging in Exchange Server 2007, and the tools for monitoring external services. After completing this unit, you will be able to monitor and troubleshoot external and additional services.

Unit 7, “Identifying Trends in a Messaging System,” discusses how to proactively address issues in an Exchange Server 2007 environment by identifying and addressing trends in a messaging system. This unit describes the tools for identifying trends in a messaging system and discusses how to apply considerations for identifying and addressing these trends. After completing this unit, you will be able to identify and address trends in a messaging system.

We regularly offer classes in these and other cities. Atlanta, Austin, Baltimore, Calgary, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Jacksonville, Miami, Montreal, New York City, Orlando, Ottawa, Philadelphia, Phoenix, Pittsburgh, Seattle, Toronto, Vancouver, Washington DC.