Live Virtual Class Technical Specs

 

System Requirements

Windows

  • 2GHz Intel® Pentium® 4 or faster processor (or equivalent)
  • Windows XP SP3, Windows Vista SP1, or Windows 7 (32-bit/64-bit editions with 32-bit browser)
  • 2GB of RAM or more
  • Java JRE 1.5 or later
  • Microsoft Internet Explorer 7, 8, or 9 (32 bit only); Mozilla Firefox 3.0 or higher; Google Chrome 5.0 or higher. Browsers must have javascript and Java enabled.
  • Remote Desktop Client version 6.1 or later installed.
  • Gotomeeting (available here).

Mac OS

  • 1.83GHz Intel Core™ Duo or faster processor (Intel only)
  • Mac OS X v10.5 or v10.6
  • 512MB of RAM (1GB recommended)
  • Java JRE 1.5 or later
  • Mozilla Firefox 3.0 or later; Apple Safari 3.0 or later; Google Chrome 5.0 or later. Browsers must have javascript and Java enabled.
  • iTap RDP Client version 1.1 or later (available here) *
  • Gotomeeting (available here).
    * Note: Please contact us if you plan to use a different remote desktop client.

Testing connectivity to our virtual lab

If you plan to attend one of our LVC courses that has hands on lab excersises, please verify that you can connect to our virtual lab in advance.

For the purpose of testing connectivity, a test machine has been setup in our virtual classroom. Please follow the instruction below to perform the test:

1. Download and open this preconfigured remote desktop shortcut TestRemoteDesktop.rdp.

2. Remote desktop should open. You may receive a warning indicating the publisher is unknown. You can safely ignore it.

3. Click Connect.

4. You should now be presented with a login prompt. Enter the following username and password.

Username: LABS\wasadmin
Password: wasadmin

5. It should now connect you to our test machine and you should see the windows desktop.

If you have successfully connected, the test is done. You should have no problem connecting to the lab machine that will be assigned to you for your class. You will be sent a different preconfigured remote desktop shortcut for your assigned machine along with instructions closer to the class start date.

If you are unable to connect, please verify that you have an up to date remote desktop client installed. Older versions of remote desktop will not be able to connect.

Please contact our technical support team at 877-812-8887 ext 26 if you are having trouble.

Testing Gotomeeting

Please verify that your headset is working prior to the class. You will need both audio and the microphone working.

You will also need a Java enabled browser to launch Gotomeeting. Please verify that you have a recent version of Java installed and a recent web browser.

If you would like to arrange a test of Gotomeeting or if you are having trouble, please contact our technical support team at 877-812-8887 ext 27.