WA1433 IBM Tivoli Storage Manager (ITSM) Modular Training Course Outline
1. ITSM Implementation Basics
  • The target audience is anyone that will be implementing, managing and maintaining an ITSM infrastructure environment. The duration of this set of training modules is up to 5 days. The Implementation Basics consist of the following topics:
    • ITSM Overview
    • Initial ITSM Server and client installation
    • Administration overview
    • Tailoring the server database
    • Tailoring the server storage pools
    • Client setup
    • Policies and practices
    • Schedules, automation, scripts, macros and logging
    • Server backup and recovery
2. ITSM Configuration Options
  • The ITSM configuration options can be selected to concentrate on:
    • Disaster Recovery Manager
      • Bare Machine Restore Capability
    • Multi server environments
      • Administration
      • Configuration Management
      • Exploiting Shared Resources
      • Server-to-server virtual volumes
      • SAN resources
      • Clustering and High availability
    • Protect Agents
      • Data Base
      • Mail Servers
      • SAP Environments
      • WebSphere Environments
      • Hardware
    • Storage Manager
    • SAN Exploitation
    • ITSM Reporting, Interfaces and tools
      • SQL basic reporting
      • ODB interface
      • Reporting products and tools
3. ITSM End User Orientation
  • This module addresses the skill set required by ITSM end user. The selectable options concentrate on
    • ITSM Overview
    • User interfaces
    • User Function Exploitation
      • Backup
      • Recovery
      • Archive
      • Retrieve
4. ITSM Help Desk Support Orientation
  • This module addresses the skill set required by ITSM user support staff. The selectable options concentrate on
    • Initial ITSM client installation
      • Installation verification
      • Client node definition
      • Associating schedules
      • Associating client option sets
      • Mobile client support
    • User file recovery
      • Backup
      • Recovery
      • Archive
      • Retrieve
    • Deferred recovery
      • Scheduling methodology
      • Point in time recovery
      • Client backup sets
    • Specialized client setup and use training
    • Sysadmin’s and the command line clients
    • ITSM protect agents
      • Data base
      • Mail
      • Enterprise Resource Planning (SAP)
      • Hardware