WA1433 IBM Tivoli Storage Manager (ITSM) Modular Training and Courseware |
|
This customized workshop structure consists of multiple modules that can be combined to address a specific skill set requirements and areas of interest.
The specific course streams are as follows:
- ITSM Implementation Basics
- ITSM Configuration Options
- ITSM End User Orientation
- ITSM Help Desk Support Orientation
|
|
| IBM Equivalent: |
|
|
N/A |
|
|
|
| Topics |
|
- ITSM Implementation Basics.
- The target audience is anyone that will be implementing, managing and maintaining an ITSM infrastructure environment.
- ITSM Configuration Options
- The ITSM configuration options can be selected to concentrate on.
- ITSM End User Orientation
- This module addresses the skill set required by ITSM end user. The selectable options concentrate on.
- ITSM Help Desk Support Orientation
- This module addresses the skill set required by ITSM user support staff. The selectable options concentrate on
|
|
| Audience |
|
|
This course streams can be customized for the ITSM administrators, end users as well as for the operations and help desk staff. |
|
|
|
| Duration |
|
|
From a one day ITSM overview to an extensive System Administration training program. |
|
|
|
