You are in Training / Microsoft / Windows Vista / Course 5118

5118 Maintaining and Troubleshooting Windows Vista Computers
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This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
What you will learn
After completing this course, students will be able to:
  • Plan and apply a troubleshooting methodology for there own organization.
  • Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
  • Identify the most appropriate method to troubleshoot Windows Vista computers.
  • Identify Windows Vista tools that can be used to help in the troubleshooting process.
  • Identify important maintenance tools that will be used as part of IT operations for their organization.
  • Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keep the computer performing optimally.

Prerequisites
Before attending this course, students must have:
  • Experience supporting previous versions of the Windows operating system.
  • Familiarity with an I.T. helpdesk ticketing system.
  • Experience researching online and local knowledge bases.
  • Experience running commands from a command window. For example, DOS command prompt.
  • Familiarity with PC hardware and devices. For example, ability to use Windows device manager and look for unsupported devices.
  • Basic TCP/IP knowledge. For example, that you need to have a valid IP address.
  • Basic Windows and Active Directory knowledge. For example, domain user accounts, domain vs. local user accounts, user profiles, and group membership.
  • Fundamentals of applications. For example, client/server applications (how client communicates with the server).
  • Experience reviewing logs. Know that there is a chronology, sequential order, severity, etc.
    In addition, it is recommended, but not required, that students have completed:
  • 5115A: Installing and Configuring the Windows Vista Operating System
  • 5116A: Configuring Windows Vista Applications and Tools
  • 5117A: Configuring Windows Vista Mobile Computing
Audience
The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.
Duration
Three days, Instructor-led or eLearning