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MS5051 Monitoring and Troubleshooting Microsoft Exchange Server 2007
Unit 1, “Introduction to Exchange Server Monitoring and Troubleshooting,” provides an overview of how to use the Microsoft® Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers. The information gathered while performing the monitoring and troubleshooting tasks in this unit will help you to determine the next logical step in the troubleshooting process. After completing this unit, you will be able to monitor Exchange servers using MOM and explain an Exchange troubleshooting model.

Unit 2, “Monitoring and Troubleshooting Client Performance and Connectivity,” introduces the tools for monitoring client performance and connectivity that are used for Exchange Server 2007. The information in this unit will assist you in troubleshooting client access issues and using the appropriate tools to restore service to users as quickly as possible. After completing this unit, you will be able to monitor and troubleshoot client performance and connectivity.

Unit 3, “Troubleshooting Access to Resources and Messages,” describes troubleshooting issues that are related to client access to resources and messages. The information in this unit includes an explanation of how public folder access and calendaring work in Exchange Server 2007 and describes the process for troubleshooting client access server issues. After completing this unit, you will be able to identify and resolve issues related to access of resources and messages.

Unit 4, “Monitoring and Troubleshooting Mail Flow,” describes troubleshooting issues that are related to mail flow issues. This unit introduces the tools for monitoring mail flow and describes the processes for troubleshooting both internal and external mail flow. After completing this unit, you will be able to monitor and troubleshoot mail flow.

Unit 5, “Monitoring and Troubleshooting Mailbox Servers,” describes troubleshooting issues that are related to configuration errors or failures on a messaging server. This unit introduces the tools for monitoring Exchange Mailbox servers, describes the process for troubleshooting Exchange Mailbox servers, and describes the guidelines for troubleshooting Exchange Mailbox server performance. After completing this unit, you will be able to monitor and troubleshoot Mailbox servers.

Unit 6, “Monitoring and Troubleshooting External and Additional Services,” describes troubleshooting issues that are related to external and additional services that are required by Exchange Server 2007. This unit introduces the external and additional services required by Exchange Server 2007, the external services required for Unified Messaging in Exchange Server 2007, and the tools for monitoring external services. After completing this unit, you will be able to monitor and troubleshoot external and additional services.

Unit 7, “Identifying Trends in a Messaging System,” discusses how to proactively address issues in an Exchange Server 2007 environment by identifying and addressing trends in a messaging system. This unit describes the tools for identifying trends in a messaging system and discusses how to apply considerations for identifying and addressing these trends. After completing this unit, you will be able to identify and address trends in a messaging system.