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Module 1: Installing and Upgrading to Exchange Server 2003
A requirement of a messaging administrator may be to install Exchange Server
2003 on newly acquired hardware. Because of this requirement, it is necessary
for the administrator to know how to perform a clean installation of Exchange
Server 2003. The administrator also needs to know how to install and use the
tools that are needed to manage Exchange Server 2003. Because of the complexity
involved in upgrading to Exchange Server 2003 from previous versions of
Exchange, the administrator may not be required to perform any upgrade tasks;
however, it is still beneficial for the administrator to understand the overall
upgrade process.
Installing Exchange Server 2003 and the accompanying administrative tools
comprise only the first step in getting a production server functioning
correctly. The final two tasks to get a production server to function correctly
are covered in Modules 2 and 3.
Lessons
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Installing Exchange Server 2003 |
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Installing Exchange Server 2003 in a Clustered Environment |
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Installing and Using Exchange Management Tools and Utilities |
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Upgrading from Exchange 2000 Server to Exchange Server 2003 |
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Discussion: Installing and Upgrading to Exchange Server
2003 |
Practices
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Installing Exchange Server 2003 |
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Installing Exchange Server 2003 in a Clustered Environment |
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Installing Windows Support Tools |
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Creating a Custom MMC |
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Choosing Exchange Management Tools and
Utilities |
After completing this module, students will be able to:
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Install Exchange Server 2003. |
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Install Exchange Server 2003 in a clustered environment. |
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Install and use Exchange management tools. |
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Upgrade to Exchange Server 2003 from Exchange
2000. |
Module 2: Configuring and Managing Exchange Server 2003
After administrators install Exchange Server 2003, they must configure the
server to run in their messaging environment. Configuration tasks include
setting up Exchange policies to simplify administration, and configuring
Exchange Server so that the administrator can proactively manage server
performance. If administrators use both Exchange Server 2003 and Exchange 2000
Server in their messaging environment, they must also effectively manage this
mixed environment.
This module describes how to configure and manage a newly-installed server
running Exchange Server 2003 by using the tools that are in Exchange Server 2003
and in the Windows Server 2003 family.
Lessons
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Creating and Applying Exchange Policies |
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Configuring Exchange Server 2003 for Proactive Management |
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Adding, Removing, and Updating Exchange Servers |
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Managing Exchange Server 2003 in a Mixed Environment |
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Discussion: Configuring and Managing Exchange Server
2003 |
Practices
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Creating a System Policies container |
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Creating and applying recipient policies |
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Creating a new storage group and a new store |
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Configuring resource monitoring on an Exchange server |
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Configuring notifications by using Exchange System Manager |
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Configuring performance logs |
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Configuring alerts by using Performance Logs and Alerts |
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Configuring message tracking |
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Configuring SMTP logging |
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Adding an SMTP virtual server |
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Applying a hot fix |
After completing this module, students will be able to:
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Create and apply Exchange policies to simplify administration. |
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Configure Exchange Server 2003 to proactively manage server
performance. |
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Add, remove, and update Exchange servers. |
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Manage Exchange Server 2003 in a mixed
environment. |
Module 3: Securing Exchange Server 2003
After installing and configuring Exchange Server 2003, the administrator will
need to secure the Exchange Server. Securing the Exchange Server is the final
step of the three-step process of installing a new Exchange server in the actual
environment. (Modules 1 and 2 constitute the first two steps in this overall
process.) Securing Exchange Server 2003 involves implementing antivirus
strategies, implementing digital signatures and encryption features, and
configuring firewalls, as well as setting administrative permissions.
Lessons
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Preparing for and Protecting Against Viruses |
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Securing Mailboxes |
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Implementing Digital Signature and Encryption Capabilities |
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Configuring Firewalls |
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Configuring Administrative Permissions |
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Allowing Only Required Services to Run on Exchange Server 2003 |
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Discussion: Securing Exchange Server 2003 |
Practices
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Configuring Exchange to enable connection filtering |
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Blocking e-mail addresses and domains |
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Implementing digital signature and encryption capabilities on
Exchange |
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Creating an Administrative Group |
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Delegating control of an Administrative Group |
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Configuring custom security permissions |
After completing this module, students will be able to:
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Prepare Exchange Servers to combat viruses. |
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Secure mailboxes. |
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Implement digital signature and encryption features. |
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Configure firewalls. |
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Configure administrative permissions. |
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Allow only required services to run on Exchange Server
2003. |
Module 4: Managing Recipients
Exchange Server 2003 recipients include Exchange users, contacts, and groups.
Because Exchange Server 2003 maintains its directory information in the
Microsoft Active Directory® directory service, an administrator manages Exchange
recipients by using Active Directory Users and Computers. Additionally, an
administrator can use scripting utilities to make bulk changes to the Exchange
recipient information that is stored in Active Directory.
Lessons
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Introduction to Exchange Recipients |
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Creating, Deleting, and Modifying Users and Contacts |
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Managing Mailboxes |
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Managing Mail-Enabled Groups |
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Discussion: Managing Recipients |
Practices
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Deciding which Exchange recipient type and scope to use |
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Creating a mailbox |
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Deleting an Exchange mailbox |
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Modifying an e-mail address |
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Using scripts to automate mailbox administration |
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Hiding a mailbox |
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Reconnecting a mailbox to a new Active Directory account |
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Configuring storage limits on individual mailboxes |
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Configuring Send on Behalf permissions by using Active Directory Users and
Computers |
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Moving mailboxes by using Exchange Task Wizard |
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Configuring Active Directory Users and Computers to forward
e-mail |
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Creating a mail-enabled group |
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Creating Mail-Enabled Groups and Query-Based Distribution
Groups |
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Configuring permissions on distribution group
usage |
After completing this module, students will be able to:
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Describe Exchange recipients and explain the messaging capability of the
different Active Directory groups. |
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Create, delete, and modify users and contacts. |
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Manage mailboxes. |
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Manage mail-enabled groups. |
Module 5: Managing Public Folders
Public folders are an integral part of the Exchange Server 2003 messaging
system. Public folders enable users in an Exchange organization to share
information by using a variety of file formats. Managing public folders involves
managing public folder data, as well as network access to public folders. An
Exchange administrator’s primary tool for managing public folders is Exchange
System Manager.
Lessons
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Managing Public Folder Data |
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Managing Network Access to Public Folders |
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Publishing An Outlook 11 Form |
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Discussion: Managing Public Folders |
Practices
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Creating a custom MMC for public folder management |
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Creating a general-purpose public folder tree |
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Granting permission to create top-level folders |
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Creating public folders in Exchange System Manager |
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Configuring client permissions to access a public folder |
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Replicating a public folder to a different server |
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Creating a public folder index and enabling client search of the
index |
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Relocating index files |
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Creating an organizational forms library |
After completing this module, students will be able to:
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Manage public folder data. |
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Manage network access to public folders. |
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Create and publish a Microsoft Office Outlook® 11
form. |
Module 6: Managing Address Lists
Users who use Exchange Server as their e-mail server typically search for
other e-mail users in their company by using the global address list (GAL),
which includes all the e-mail messaging recipients, including contacts with
external addresses and distribution groups, in the Exchange organization.
Administrators use Exchange System Manager in Exchange Server 2003 to simplify
management of address lists. Administrators also use Exchange System Manager to
create custom address lists that meet users’ specific needs and that help them
find e-mail addresses faster.
Lessons
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Introduction to Address Lists |
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Managing and Customizing Address Lists |
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Discussion: Managing Address Lists |
Practices
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Creating and Customizing Address Lists |
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Creating an offline address list |
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Customizing display names by using the ADSI Edit snap-in |
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Forcing Recipient Update Service to update the
GAL |
After completing this module, students will be able to:
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Explain when to use different types of address lists. |
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Manage and customize address lists. |
Module 7: Implementing and Managing Client Access with Internet
Protocols
Outlook Web Access enables users to gain access to their mailboxes by using
an Internet browser. Outlook Web Access also allows users access to data that is
in public folders, network shared folders, and on company intranets.
Lessons
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Introduction to Internet Client Access Protocols |
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Implementing a Front-End and Back-End Server Topology |
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Implementing and Managing Outlook Web Access |
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Discussion: Implementing and Managing Client Access with Internet
Protocols |
Practices
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Choosing Internet Clients and Exchange Technologies |
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Configuring a Secure Front-End Server |
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Configuring SSL Between the Client and the Front-End
Server |
After completing this module, students will be able to:
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Implement front-end and back-end servers. |
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Implement and manage Outlook Web Access. |
Module 8: Managing Client Configuration and Connectivity
Frequently, users ask messaging administrators to assist them with
configuring their e-mail software or setting up specific collaborative features.
This module introduces client configuration and connectivity concepts and
demonstrates the common tasks that are associated with configuring and
customizing Outlook 2003, including performing calendaring tasks in Outlook
2003, and installing and configuring Microsoft Outlook Express.
Lessons
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Configuring and Customizing Outlook 2003 |
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Performing Calendaring Tasks in Outlook 2003 |
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Installing and Configuring Outlook Express |
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Discussion: Managing Client Configuration and
Connectivity |
Practices
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Configuring Outlook to connect to Exchange 2003 |
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Configuring rules and Out of Office messages |
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Granting permission to a delegate to access mailbox information |
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Scheduling a meeting |
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Creating a group schedule |
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Using WebDAV to connect Outlook Express to Exchange |
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Adding an e-mail or news account in Outlook Express |
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Showing and hiding IMAP folders |
After completing this module, students will be able to:
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Configure and customize Outlook 2003. |
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Perform common calendaring tasks in Outlook 2003. |
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Install and configure Outlook Express. |
Module 9: Managing Routing
Messaging administrators assemble servers running Exchange Server 2003 into
routing groups to control message traffic and to help Exchange route messages
more efficiently. Configuring routing groups and managing their connectivity to
the Internet are important parts of an administrator’s day-to-day job.
Lessons
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Explaining How Message Routing Works in an Exchange
Organization |
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Configuring Routing in an Exchange Organization |
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Explaining Internet Connectivity Concepts and Protocols |
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Managing Connectivity to the Internet |
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Discussion: Managing Routing |
Practices
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Deciding on the Best Way to Connect Routing Groups |
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Creating a Routing Group |
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Creating a Routing Group Connector |
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Using the Monitoring and Status tool to monitor server, connector, and
resource status |
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Explaining Internet Connectivity Concepts and Protocols |
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Creating an MX record for the Exchange server |
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Creating and configuring an SMTP connector |
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Restricting user accounts from sending Internet E-mail |
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Configuring Exchange to use an SMTP relay host |
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Configuring the SMTP connector to override relay settings on the SMTP virtual
server |
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Configuring Exchange to pull e-mail from another server by using
ETRN |
After completing this module, students will be able to:
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Explain how message routing works in an Exchange organization. |
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Configure routing in an Exchange organization. |
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Explain Internet connectivity concepts and protocols. |
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Manage connectivity to the Internet. |
Module 10: Managing Mobile Devices with Exchange Server 2003
This module introduces students to the new mobility feature of Exchange
Server 2003.
Lessons
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Managing Mobility Components |
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Provisioning Users for Mobile Access |
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Discussion: Managing Mobile Devices with Exchange Server
2003 |
Practices
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Securing Outlook Mobile Access by Configuring SSL on the Virtual
Directory |
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Using Internet Explorer version 6.0 to Connect to your
Inbox |
After completing this module, students will be able to:
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Manage mobility components. |
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Provision users for mobile access. |
Module 11: Managing Data Storage and Hardware Resources
To manage and optimally use Exchange data storage, messaging administrators
must understand how Exchange Server 2003 stores data and what storage
technologies it uses. Administrators must also understand what effects hardware
components have on Exchange performance and the steps that they can take to
improve performance.
Lessons
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Managing Data Storage |
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Managing Disk Space |
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Managing Hardware Upgrades |
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Discussion: Managing Data Storage and Hardware
Resources |
Practices
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Enabling circular logging on a storage group |
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Choosing the best RAID level for your environment |
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Configuring Exchange Performance Settings |
After completing this module, students will be able to:
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Manage data storage. |
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Manage disk space. |
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Manage hardware upgrades. |
Module 12: Planning for and Recovering from Disasters
The importance of preparing for the disaster recovery of the messaging system
cannot be overemphasized. This module discusses not only how to create a
planning document for disaster recovery, but it also explains the various
procedures that are involved in backing up and restoring the messaging
system.
Lessons
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Planning for Disaster Recovery |
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Backing Up Exchange Server 2003 |
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Restoring Exchange Server 2003 Stores |
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Restoring Exchange Server 2003 Servers |
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Discussion: Planning for and Recovering from
Disasters |
Practices
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Planning for Disaster Recovery |
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Performing an Online Backup of a Storage Group |
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Starting the Volume Shadow Copy Service |
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Regenerating a full-text index |
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Using the Mailbox Recovery Center to Reconnect Deleted and
Mailboxes |
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Restoring a Mailbox Store from Backup |
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Using Outlook Web Access to restore deleted messages |
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Restoring mailbox data by using a Recovery Storage
Group |
After completing this module, students will be able to:
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Create a plan for disaster recovery in the Exchange
environment. |
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Back up Exchange Server 2003. |
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Restore Exchange Server 2003 stores. |
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Restore Exchange Server 2003 servers. |
Module 13: Performing Preventive Maintenance
Preventative maintenance is the key to ensuring the availability and
reliability of the messaging system. By categorizing and scheduling maintenance
tasks accordingly, a messaging administrator can approach their administrative
tasks in an organized, systematic manner.
Lessons
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Performing Daily Exchange Maintenance |
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Performing Scheduled Exchange Maintenance |
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Performing On-Demand Exchange Maintenance |
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Discussion: Performing Preventive Maintenance |
Practices
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Checking Event Viewer for potential issues |
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Checking Monitoring and Status for potential issues |
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Verifying that queues have no long-term undelivered messages |
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Generating a performance report and looking for trends |
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Checking the SMTP log for problems |
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Checking for over-limit mailboxes |
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Cleaning mailboxes |
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Managing the Badmail folder |
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Configuring the Postmaster mailbox that will receive NDRs |
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Defragmenting an Exchange store |
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Verifying a mailbox store by using Isinteg.exe |
After completing this module, students will be able to:
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Perform daily Exchange maintenance. |
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Perform scheduled Exchange maintenance. |
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Perform on-demand Exchange maintenance. |
Module 14: Migrating Users from Exchange Server 5.5 to Exchange Server
2003
Because it is common for companies to merge, many messaging administrators
must implement messaging deployment plans to support the merging of established
messaging systems. This module teaches administrators how to migrate the
Exchange Server 5.5 messaging system of a company running a Microsoft Windows
NT® 4.0 domain into the Exchange Server 2003 messaging system of another company
running Windows Server 2003 and Active Directory. These same steps can also be
used to merge two organizations that use either Exchange 2000 or Exchange
2003.
Lessons
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Populating Active Directory with Windows NT 4.0 User and Group
Accounts |
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Connecting the Exchange 5.5 Directory to Active Directory |
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Moving Mailbox and Public Folder Contents into an Exchange Server 2003
Organization |
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Discussion: Migrating Users from Exchange Server 5.5 to Exchange Server
2003 |
Practices
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Creating a trust between a Windows NT 4.0 domain and an Active Directory
domain |
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Installing ADMT |
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Migrating user accounts using ADMT |
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Migrating group accounts using ADMT |
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Migrating Exchange 5.5 mailbox ACLs using ADMT |
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Verifying a successful user and group account migration |
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Installing the Active Directory Connector (ADC) |
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Configuring resource mailbox properties |
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Configuring an inter-organizational connection agreement |
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Verifying synchronization |
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Organizing objects in Active Directory |
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Moving Mailboxes from Exchange 5.5 to Exchange 2003 |
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Replicating public folders from Exchange 5.5 to Exchange
2003 |
After completing this module, students will be able to:
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Populate Active Directory with Windows NT 4.0 user and group
accounts. |
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Connect the Exchange 5.5 directory to Active Directory. |
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Move mailbox and public folder contents into an Exchange Server 2003
organization. |
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