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Module 1: Introduction to Supporting Users Running Applications on Windows
XP
After completing this module, students will be able to explain how to use
troubleshooting guidelines and tools to support users running applications on
Windows desktops.
Lessons
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Overview of Desktop Application Support |
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The Windows System Architecture and Desktop Application Support |
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Troubleshooting Application Installation Issues |
After completing this module, students will be able to:
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Describe the role of the DST in application support and the tools available
for troubleshooting applications. |
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Explain the importance of the Windows system architecture as it relates to
troubleshooting applications running on Windows XP. |
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Troubleshoot application installation issues. |
Module 2: Troubleshooting Desktop Application Support Issues
After completing this module, students will be able to troubleshoot
application compatibility issues and security issues related to applications on
client computers that run Windows XP.
Lessons
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Troubleshooting Win32 applications |
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Troubleshooting security issues related to applications |
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Troubleshooting application compatibility issues |
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Troubleshooting MS-DOS-based and Win16
applications |
Lab: Troubleshooting Desktop Application Support Issues
After completing this lab, students will be able to:
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Troubleshoot a non-responsive application. |
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Troubleshoot security issues related to
applications. |
After completing this module, students will be able to:
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Troubleshoot Win32 applications. |
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Troubleshoot security issues related to applications. |
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Troubleshoot application compatibility issues. |
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Troubleshoot MS-DOS-based and Win16
applications. |
Module 3: Troubleshooting Issues Related to Internet Explorer
After completing this module, students will be able to support Microsoft
Internet Explorer.
Lessons
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Configuring and Troubleshooting General Settings |
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Configuring and Troubleshooting Security and Privacy Settings |
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Configuring and Troubleshooting Content Settings |
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Configuring and Troubleshooting Connectivity Settings |
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Configuring and Troubleshooting Program Settings |
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Customizing Internet Explorer |
Lab: Troubleshooting Issues Related to Internet Explorer
After completing this lab, students will be able to:
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Troubleshoot Internet Explorer issues related to general
settings. |
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Troubleshoot Internet Explorer issues related to security
settings. |
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Troubleshoot Internet Explorer issues related to connectivity
settings. |
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Troubleshoot Internet Explorer issues related to advanced
settings. |
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Customize Internet Explorer. |
After completing this module, students will be able to:
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Configure and troubleshoot general settings. |
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Configure and troubleshoot security and privacy settings. |
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Configure and troubleshoot content settings. |
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Configure and troubleshoot connectivity settings. |
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Configure and troubleshoot program and advanced settings. |
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Customize Internet Explorer. |
Module 4: Troubleshooting Issues Related to Outlook
After completing this module, students will be able to troubleshoot issues
related Outlook.
Lessons
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Configuring Outlook to Use Exchange Server |
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Configuring Outlook Data |
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Configuring Outlook for Internet E-Mail |
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Troubleshooting Outlook |
Lab: Troubleshoot Issues Related to Outlook
After completing this lab, students will be able to:
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Troubleshoot RPC connections to Exchange Server. |
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Troubleshoot issues related to managing Outlook data. |
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Troubleshoot Outlook Internet Mail
connectivity. |
After completing this module, students will be able to:
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Configure Outlook to use Microsoft Exchange Server. |
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Manage Outlook data. |
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Configure Outlook for Internet e-mail. |
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Apply guidelines for troubleshooting Outlook. |
Module 5: Troubleshooting Issues Related to Office
After completing this module, students will be able to support Microsoft
Office.
Lessons
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Configuring and Troubleshooting an Office Installation |
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Configuring Office Security |
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Configuring Office Recoverability |
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Configuring Office Language Features |
Lab: Configuring Issues Related to Office
After completing this lab, students will be able to:
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Repair a damaged Office installation. |
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Enable document recovery. |
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Use Shadow Copy to recover previous versions of
documents. |
After completing this module, students will be able to support Microsoft
Office.
Specifically, students will be able to:
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Configure and troubleshoot an Office installation. |
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Configure Office security. |
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Configure Office recoverability. |
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Configure Office language features. |
Module 6: Troubleshooting Issues Related to Outlook Express
After completing this module, students will be able to support Microsoft
Outlook Express.
Lessons
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Configuring Outlook Express for E-Mail |
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Importing and Exporting Outlook Express Data |
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Configuring Outlook Express for Newsgroups |
Lab: Troubleshooting Issues Related to Outlook Express
After completing this lab, students will be able to:
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Configure Outlook Express for e-mail. |
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Troubleshoot issues related to Outlook Express data. |
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Configure Outlook Express for newsgroups. |
After completing this module, students will be able to support Microsoft
Office.
Specifically, students will be able to:
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Configure Outlook Express for e-mail. |
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Import and export Outlook Express data. |
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