You are in Training / Microsoft / Windows XP / Course 2261

2261 Supporting Users Running Microsoft Windows XP Desktop Operating Systems
To view the course outline click here.

This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

This is the first course in the Microsoft Certified Desktop Support Technician curriculum.
What you will learn
After completing this course, students will be able to:

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    Perform and troubleshoot an attended installation of the Windows XP operating system

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    Perform post installation configuration (user configuration, apply service packs, etc.)

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    Answer end user questions related to upgrading from a previous version of Windows

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    Troubleshoot system startup and user logon problems

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    Monitor and analyze system performance

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    Monitor, manage, and troubleshoot access to files and folders

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    Troubleshoot connecting to local and network print devices

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    Configuring and Troubleshooting Hardware Devices and Drivers

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    Configure and troubleshoot storage devices

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    Configure and troubleshoot display devices

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    Troubleshooting Network Protocols and Services

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    Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)

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    Configure and troubleshoot input and output (I/O) devices

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    Configure support for multiple languages or multiple locations

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    Troubleshoot security settings and local security policy

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    Configure and troubleshoot local user and group accounts

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    Troubleshoot the TCP/IP protocol

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    Configure and troubleshoot Windows Firewall (ICF) settings

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    Troubleshoot name resolution issues

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    Configure and troubleshoot remote connections

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    Configure and troubleshoot end user systems using remote Desktop and Remote Assistance

     
    Prerequisites
    Before attending this course, students must have:

     

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    Basic experience using a Microsoft Windows Operating system such as Windows XP

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    Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer

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    Basic understanding of core operating system technologies including installation and configuration

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    Basic understanding of hardware components and their functions

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    Basic understanding of the major desktop components and interfaces, and their functions

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    Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings

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    How to use command-line utilities to manage the operating system

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    Basic understanding of technologies that are available for establishing Internet connectivity.

     

    Audience

    This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows have basic navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.
    Duration
    Three days; Instructor-led