ITIL Foundation Workshop

ITIL v3 Foundations Certification Course is an intensive three-day instructor-led course.  Success in the one hour multiple-choice examination at the end of the course will lead to award of the Foundation Certificate in IT Service Management.

Objectives

Provides an essential level of knowledge in the following areas:

  • Service Management as a Practice and concepts of Service Management
  • The Service Lifecycle
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operations
    • Continual Service Improvement
  • Key Principles and Models
  • General Concepts and Definitions
  • Selected Processes
  • Selected Roles
  • Functions
    • The Service Desk Function
    • The Technical Management Function
    • The Application Management Function
    • The IT Operations Management Function
  • Technology and Architecture
    • Service Management Technology
    • Service Automation
  • ITIL v3 Qualification scheme

Prepares students to pass the ITIL Foundation exam.  Certification Exam from LCS 

Helps students leverage ITIL concepts and practices in their daily work.
Included in the course
  • Slides and notes pages
  • Case Study and Exercises
  • Process Relationship charts
  • ITIL process maps and online study aids
  • Complete ITIL Dictionary (V3)
  • ample Exam with answers and rationale
Audience
It is applicable to anyone involved in the management or day-to-day practice of Service Management, in-house or outsourced, as well as anyone defining new processes or refining existing processes. Business managers will find the course helpful in understanding and establishing best practice IT services and support.
Prerequisites
There are no formal knowledge prerequisites.
Duration
Three days.
More Information
Schedule this course
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