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Case Study #1 - Fortune 500 Finance and Insurance company
Case Study #2 - Global Financial Services Corporation
Case Study #3 - Fortune 500 Telecommunications company
Case Study #4 - Global Financial Giant

Case Study #1 - Fortune 500 Finance and Insurance company

Case Study Illustrating:

  • SOA Expertise
  • Financial Services experience
  • Customized delivery to reflect company specific goals
  • Incorporated company specific case studies
  • Addressed multiple job roles.
  • Modularized approach
  • Reference available

Overview
A Fortune 500 Finance and Insurance company engaged Web Age to develop and deliver a customized SOA training curriculum to all areas of the organization. The targeted nature of the classes enabled them to save significantly on days in the classroom and relevance of training to job reduced the learn/use gap.

Business need:
The company conducted an extensive search to find a provider to deliver a broad array of SOA training. They needed a provider that would understand multiple job roles and functions within the company and offer customized training in an effective and time sensitive manner, given the role out schedule of this initiative and the enterprise wide implications.  

Solution:
The Finance and Insurance company selected Web Age after a rigorous interview progress. As a next step a team of SMEs from Web Age and the company coordinated a rewriting and customization of materials to truly reflect the company’s vision of SOA and push the message out to the organization. Classes were modulized to better fit the organizational training style of “building blocks”. The program was successfully rolled out and the Finance and Insurance company remains a loyal client. Reference available on request.  

Benefits:
The Finance and Insurance company saved significantly on training cost by using a building block approach to maximize student participation and minimize time away from the desk. Participants were able to attend introductory classes together and then branch out into their specific learning paths. Additionally the customized training materials incorporating their vision and tools into all classes significantly reduced the learn/use gap and enabled the participants to relate all modules to real life work scenarios. Finally, cooperation between job roles was improved as a consistent message was delivered throughout.

Job Roles Targeted:

  • Executive, Manager, Architect, Developer, Programmer, Test Manager, Business Analyst

Case Study #2 - Global Financial Services Corporation

Case Study illustrating:

  • Global Banking Client
  • Customized Multi-Pronged Approach
  • Trusted Advisor Role
  • SOA/Cloud Project involving deep understanding of the proprietary nature of the client stack
  • Global audience

Summary:
A global financial services giant had an internally developed Cloud Developer Toolkit which they planned on rolling out to 3000 developers worldwide. Web Age was engaged to empower these developers to effectively and efficiently utilize all available functionality. 

Business Need:
In early 2011 the client began an extensive RFP process to select a vendor to deliver training to in-house Developers globally (North America, Asia/India and Europe) to learn how to use their internally developed Cloud Developer Toolkit.  Deliverables included:   

  • Curriculum Development (key, prioritized learning topics)
  • Content Design (including tools and strategy for internal on-going support)
  • Delineation of Training Resources and Support Structure (external Trainers, Internal SMEs, Train the Trainer, Communities of Practice,  Mentoring, etc)
  • Delivery Systems and Rollout Plan (eLearning, Learning Lab, Wikis, Blogs, etc.)
  • Tools to Measure Program Effectiveness (including Cloud Developer Toolkit Certification)

The responses received for the RFP were expected to outline not only learning modules but also recommendations for a program from inception through realization. The selected vendor has to exhibit experience in a global roll out of a new technology and be prepared to make recommendations for the optimum approach based on relevant best practices and past experience. After a rigorous approval process, Web Age Solutions was selected from 10 vendors as the vendor of choice.

Solution:
Web Age designed a three-pronged approach to fulfill the client’s needs, consisting of a custom education and certification process, a community-driven education portal, and an apprenticeship-style mentoring program.

Traditional training would have been cost prohibitive for 3000 developers distributed across the globe and as such Web Age recommended a pyramid approach incorporating various aspects of our broad capabilities. It was necessary for all participants to have foundational knowledge of our client’s “Stack and Cloud” strategy and thus Web Age developed a highly customized eLearning program which all developers globally could access via the company Learning Management System (LMS).  All content modules were designed, tested, and validated to be SCORM-compliant and smoothly integrate with the client’s LMS.  This program was developed using Adobe Captivate to enable easy editing on the client side as updates were made to the Stack and Cloud approach. At the end of this program all participants were expected to pass a carefully crafted Certification Exam before developing in the Cloud was permitted.
The second prong of the solution involved the creation of a web portal to foster the development of a community around Stack and Cloud.  Web Age collaborated with our client to define a set of use cases, identifying the top priorities for each role.  We then designed a suitable information architecture in support of the prioritized use cases to ensure that the portal would deliver on the most important needs.  Furthermore, the portal was designed to facilitate the development of a collaborative community and serve as a focal point for education resources (including the eLearning content defined as a part of the first prong).
The final prong of our solution included equipping a group of “evangelists” to promote the client’s approach to Stack and Cloud.  These evangelists progressed through the eLearning curriculum, the certification process, and the next level of training – an intensive boot camp complete with individualized assignments aimed at making each evangelist a subject matter expert for their business unit and thus alleviating the burden on the Office of Architecture.  These Evangelists are mentored by the Office of Architecture to continue their growth and learning path.  Additionally, the Evangelists each become content contributors to the previously described web portal.  The program was successfully rolled out in September 2011. The second group of evangelists is currently ramping up to take their Boot Camp in early 2012 and they in turn will be mentored by the graduates of the first boot camp. In this way more and more evangelists will be built, thus aiding the Office of Architecture in successfully rolling out and supporting the proprietary Stack and Cloud approach across the entire enterprise.

Benefits:
The client saved significantly on training cost by using an e-learning approach as well as maximizing it’s ROI by delivering a course that spoke to its standards and proprietary approach to the Cloud. Additionally the SCORM compliant e-learning material allowed administering pass/fail tests that judged the effectiveness of skills transferred to the students and enabled the implementation of a certification program to validate acquired knowledge. In addition, the burden on the Office of Architecture was substantially reduced as the education program built a continuing cycle of evangelists to assist in getting the message out, fielding adoption questions, and promoting a collaborative, self-sustaining community.

Case Study #3 - Fortune 500 Telecommunications company

Case Study Illustrating:

  • Customization to meet the learning needs of a specific audience
  • Necessity to create context and direct links between class content and client product suite.
  • Client specific slides, case studies and product demonstrations incorporated
  • Audience from diverse countries – participants with multiple languages present in each class
  • Majority of classes delivered to non-native speakers of English
  • Training delivered in EMEA (Budapest, Frankfurt, Guildford, Milan, Dubai), APAC (Shanghai, Singapore, Tokyo), CALA (Bogota, Sao Paulo, Mexico City) and North America
  • Ability to deliver technical content to a non-technical audience in an effective manner
  • Reference Available

Overview
A Fortune 500 Telecommunications company approached Web Age Solutions with a challenge they were facing in their sales team. Opportunities were being lost because the talented account managers, while not needing to be technical in nature, did need to be conversant in the technologies underlying the company’s core product suite. Furthermore, standard classes in the areas of interest would not work as tangible links had to be developed to create context for this mainly non-technical audience. Web Age developed a highly customized and targeted 5 day boot camp which enabled them to significantly improve the performance of their sales team - and their success ratios - for advancing opportunities beyond initial contacts. In fact this Central and South American Project was so successful that it is now being rolled out in EMEA and NAR.  

Business need:
The Central and Latin American theater of the telecommunications company’s sales organization reached out to Web Age to request support training their sales staff in the areas of SOA and Java. Web Age came highly recommended as a long-term preferred provider of training, highly valued for both the delivery and the flexibility of our outlines for specific audiences.  They needed a company that would understand the nature of the audience and be able to deliver technical content in a way which was appealing and engaging to a non-technical audience.

Solution:
A pilot class was scheduled in which all the stakeholders were participants. At the end of each day a focus group was held to discuss the content and how to create context to the company’s approach and products. All feedback was gathered in an actionable document. Based on the feedback of this class a team of SMEs from Web Age were able to rewrite and customize the materials to truly reflect the needs and goals of the target audience, creating context and direct links between class content and client product suite. The program was successfully rolled out in Spring of 2008. Recognized as one of the highest performing training programs offered by the company this program was extended to EMEA and NA in 2009 and APAC in 2010. Web Age continues to deliver classes in all four theaters.

Benefits:
The customized training materials incorporating the company’s vision and tools into all classes significantly reduced the learn/use gap and enabled the participants to relate all modules to real life work scenarios. The sales team learned to speak “technical savvy” with clients and were better able to advance opportunities to the next level in the sales process – thereby, closing a higher percentage of sales and generating greater revenue.

Job Roles Targeted:
Sales

Case Study #4 - Global Financial Giant

Case Study  illustrating:

  • Expertise in Finance and Architecture:  Global Financial Giant

Overview
One of the largest Banks in the world engaged Web Age to develop a customized eLearning Architectural Thinking course for the 1000+ architects in the organization. It reduced their training cost (per architect) by 60 times compared to the instructor-led delivery prevalent at that time. The material was also customized to the client, hence making the content more relevant to the day to day job.

Business need:
Our client realized that they were spending $30,000 to train 10 architects via a 2 day off-the-shelf Architectural Thinking course with a chosen vendor. The client needed a company that had experience delivering Enterprise Architecture training to senior Fortune 500 architects and could create customized training in an effective and time sensitive manner.

Solution:
Web Age was selected after a rigorous approval process which involved review of sample e-learning material via senior architects selected across the globe. As a next step a team of SME’s from Web Age and the client coordinated development and customization of materials to truly reflect the client’s vision of Architectural Thinking and push the message out to the organization. The program was successfully rolled out in the summer of 2009 and the company remains a loyal client. Reference is available on request.
  
Benefits:
Our client saved significantly on training cost by using an e-learning approach as well as maximized it’s ROI by delivering a course that spoke to its standards. Additionally the SCORM compliant e-learning material allowed administering pass/fail tests that judged the effectiveness of skills transferred to the students. In addition, cooperation between job roles was improved as a consistent message was delivered throughout.

Job Roles Targeted:

  • Architects
  • Senior Developer
  • Technical manager