Microsoft Support Services

Microsoft Support Services

SharePoint Requires Support

Products like SharePoint provide customers with an extremely broad range of applications and capabilities. The same thing that makes a product like this so appealing also makes it challenging to support. Experienced full time SharePoint resources can be both costly and hard to come by, and it’s no surprise that many organizations face some challenges when it comes to SharePoint Support. By engaging the right service provider to assist you, you can expect to increase efficiency throughout your SharePoint experience.

We Can Help

Our SharePoint Support Services provides you with access to industry leading experts and the option to utilize those resources as much or as little as you need. It doesn’t get much more efficient and flexible than that!


 


Experts
Direct access to our expert team of certified Microsoft SharePoint Trainers, Architects, Developers, Designers, Administrators and Integration Specialists


Efficiency
Access to a diverse range of expertise and a proven process for classifying and routing support requests to the most qualified resource – dramatically improving efficiency


Savings
Save money by scaling resources based on your needs and budget instead of hiring full time resources

 


Our Areas of Expertise

SharePoint Administration

  • SHAREPOINT SERVER TOPOLOGY AUDIT
  • SHAREPOINT SERVER TUNING
  • DOCUMENT MANAGEMENT AND TAXONOMY
  • SEARCH CONFIGURATION
  • BACKUP CONFIGURATION

SharePoint Content

  • CONTENT ENTRY
  • CONTENT INGESTION (KOFAX)
  • OUT OF THE BOX WORKFLOWS
  • BASIC INFOPATH FORMS

SharePoint Enhancements

  • CREATING & MANAGING VIEWS
  • CREATING & MANAGING CONTENT TYPES
  • MODIFYING NAVIGATION
  • LOOK & FEEL ENHANCEMENTS
  • CREATING & MANAGING LIST & LIBRARIES

SharePoint Design Enhancements

  • CREATING & MANAGING PAGE LAYOUTS
  • SITE CREATION
  • CONFIGURING WEB PARTS
  • CREATING PAGES
  • CREATING ALERTS

Office 365 & Windows Azure

  • PLANNING
  • CONFIGURING
  • SHAREPOINT ONLINE
  • ACCOUNT MANAGEMENT

Flexible Support Options

LEVEL 1

TASK SUPPORT
Up to 20 hours per month

  • Monday to Friday from 7am to 5pm
  • Response time within 2 hours
  • Accessible by phone or email

LEVEL 2

IT / BUSINESS SUPPORT
Up to 50 hours per month

  • Response time within 1 hour
  • Monday to Friday from 7am to 5pm
  • Accessible by phone or email
  • Daily system health checks

LEVEL 3

IT MANAGED SUPPORT
Up to 100 hours per month

  • Response time within 1 hour
  • Monday to Friday from 7am to 5pm
  • Accessible by phone or email
  • Daily system health checks

Questions, queries?

Contact us today for more information.