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High Tech Industry
A High Tech Industry client (hereafter referred to as "The Company")
is the leading imaging and printing systems provider in the world for
printer hardware, printing supplies and scanning devices, providing solutions
across customer segments from individual consumers to small and medium
businesses to large enterprises. Based out of Europe, one particular business
group maintains operations in Europe, Asia, and North America, designing,
deploying, and supporting printing devices, printing supplies and innovative
printing solutions to clients all over the world.
Cloud Computing and the establishment of a formal approach to the design,
development, and governance of architecture represent two significant
goals for this group. Within the broader enterprise, a major push toward
the Cloud is underway and the discipline of information systems architecture
is another area of increasing focus.
This group expressed two very distinct, and yet related needs at strategic
and tactical levels. At a strategic level, a gap was recognized regarding
their alignment around a common vision of Cloud Computing. Every leader
within the group had a different level of Cloud understanding and a different
vision regarding how to align with the larger enterprise Cloud strategy
and delivery of Cloud-enabled capabilities to the marketplace.
At a more tactical level, the group recognized a need for increasing maturity
around information technology architecture discipline. No formal structure
or methodology existed for the definition and development of architecture.
As the group engaged with various internal groups within the company's
enterprise, each one uses different terms, methods, and deliverables.
Worse yet, different architectural inputs and outputs are used and expected
by each group. The absence of a standardized approach to the definition
and implementation of architecture was a huge drain on resources and productivity.
Web Age delivered a two-pronged solution to support the group’s
strategic and tactical needs. Initially, Web Age crafted and delivered
a two-day Cloud Computing summit at the European campus. This summit included
over 100 engineers, architects, analysts, and leaders, along with a global
audience that viewed the summit remotely. After presenting to the entire
audience for the first half-day, small team break-out sessions were conducted
for a day and a half to support various strategy and planning activities
within subsets of the group. On the second day of the summit, Web Age
facilitated an executive-level briefing and strategy planning session
to explore the group-specific implications of Cloud Computing and especially
Cloud Printing. Additional educational briefings and level-setting seminars
are currently being planned for other Company locations in 2011 and following.
Tactically, Web Age kicked off a mentoring program in November 2010 to
provide the the group’s architecture leadership with hands-on guidance
in crafting a best-of-breed architecture practice. This mentoring program
is on-going and designed to iron out the process, approach, and deliverables
for a consistent approach to architecture within and between teams. While
the initial starting point for this work has been rooted in the TOGAF
methodology, additional methodologies and techniques are being introduced
to produce a more agile and results-driven approach to the design and
delivery of Information Technology solutions.
The Cloud Computing summit is regarded as a critical component of the
group’s ability to quickly understand and assess the viability of
Cloud Computing and develop a cohesive strategy to capitalize upon Cloud
Printing as a delivery mechanism for current and emerging capabilities
within the enterprise. Moreover, the company is currently planning additional
Web Age seminars in 2011 and beyond to build upon the success and momentum
begun at the summit in October 2010.
On the tactical mentoring side of the equation, the Company recognizes
the valuable expertise and knowledge-transfer that Web Age brings to the
table. Through an on-going collaboration, Web Age is providing targeted
guidance regarding the refinement and maturing of the enterprise’s
architectural process and governance practices.