Microsoft Dynamics CRM

Microsoft Dynamics CRM

Microsoft Dynamics CRM 2015

55168 Customization And Configuration In Microsoft Dynamics CRM 2015

This 3 day Instructor Led Training courses is intended for those IT Professionals and IT Developers who are interested in Customising and Configuring Microsoft Dynamics CRM 2015 Applications.

 
 

55169 Installing and Deploying Microsoft Dynamics CRM 2015

This Two-day training course provides delegates with the skills to install and deploy both Microsoft Dynamics CRM 2015 Server and Microsoft Dynamics CRM 2015 Client for Microsoft Outlook. The training also covers installing and configuring Email components including the Email Router and Server Side Synchronisation. The training focuses on the components used to deploy a Microsoft Dynamics CRM 2015 solution, including hardware and software requirements. The course will also cover upgrading from previous versions and configuring an Internet-Facing Deployment.

Microsoft Dynamics CRM 2013

80539 Installation and Deployment in Microsoft Dynamics CRM 2013

This two-day training course provides individuals with the skills to install and deploy Microsoft Dynamics CRM 2013. The training material focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. The course also covers upgrading from earlier versions,  configuring an Internet-facing Deployment and administration tasks.

80542 Customization and Configuration in Microsoft Dynamics CRM 2013

This course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include security; creation and configuration of entities; design of forms views and charts; auditing and solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution.

80545 Customer Service in Microsoft Dynamics CRM 2013

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013.  This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.

Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing  all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

80546 Sales Management in Microsoft Dynamics CRM 2013

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

This course guides you through the tools that help make the internal processes simpler and easier so your sales force can focus on what is important—creating a differentiated experience for your customers.

Microsoft Dynamics CRM 2011

80289 What's New in Microsoft Dynamics CRM 2011

This one-day instructor-led course, What's New in Microsoft Dynamics CRM 2011, provides students with the tools and information to help them better understand and identify the new and enhanced features of Microsoft Dynamics CRM 2011.

80290 Marketing Automation in Microsoft Dynamics CRM 2011

This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns.

80291 Sales Management in Microsoft Dynamics CRM 2011

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information.

80292 Service Management in Microsoft Dynamics CRM 2011

This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM.

80293 Service Scheduling in Microsoft Dynamics CRM 2011

This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements.

80295 Extending Microsoft Dynamics CRM 2011

This course offers detailed and interactive information on how to develop extensions for Microsoft Dynamics CRM 2011, with focus on extension methods documented in the Microsoft Dynamics CRM SDK.  It provides instruction on the use of a number of Common Platform Operations, on how to query and execute these operations, as well as on developing a concise understanding of business process implementation and workflows.  In addition, the course describes how to use Plug-ins, application event programming, client extensions and web resources.  Finally, it includes a summary overview of the integration between Windows Azure and Microsoft Dynamics CRM 2011.

80442 Introduction to Microsoft Dynamics CRM 2011

This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the Web interface, the Microsoft Dynamics CRM for Outlook interface, searching, and reporting.

80444 Workflow and Dialog Processes in Microsoft Dynamics CRM 2011

This training provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM 2011

80445 Reporting in Microsoft Dynamics CRM 2011

This one-day instructor-led course, Reporting in Microsoft Dynamics CRM 2011, provides students the information to better understand reporting methods along with more advanced reporting features of Microsoft Dynamics CRM 2011.

80446 Administering Microsoft Dynamics CRM 2011

This two-day course, Administering Microsoft Dynamics CRM 2011, provides individuals with the necessary techniques to plan, develop, apply, and examine administrative tasks within Microsoft Dynamics CRM 2011.

80447 Integrating Microsoft Dynamics CRM 2011 with Microsoft Office SharePoint Server 2010

This one-day course, Integrating Microsoft Dynamics CRM 2011 and Microsoft SharePoint 2010, provides students with the tools and information to help them better understand and identify the features, functionality, and terminology used in Microsoft SharePoint 2010 and Microsoft Dynamics CRM 2011.

80296 Microsoft Dynamics CRM 2011 Installation and Deployment

This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment.