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Home > Training > IT Softskills

WA2286 Effective Communication

This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team benefits from team meetings. The course also introduces strategies that team leaders should implement to encourage team collaboration, team alignment, healthy competition and working with distance teams.

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WA2287 Negotiation Skills

One of the biggest challenges when working with internal teams is overcoming barriers to agreement. This requires shrewd negotiation skills. Being able to understand, anticipate and navigate certain barriers is an essential skill for technical professionals. This course provides instruction on some of the key barriers to agreement including: deadlock, issues of trust, and stalling tactics. It also covers strategies for overcoming each of these, and provides an opportunity to practice the strategies using realistic situations.

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WA2288 Conflict Resolution

The survival of your team depends on team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. By doing this the leader restores trust and positive working relationships among team members. This course helps team members understand what causes conflicts on a team and the important role of healthy communication in handling conflicts. You will learn about your preferred conflict style and how to apply each of the five conflict styles based on the situation at hand. By learning the principles and strategies presented in this course, you will have the skills to keep your technical teams away from destructive patterns of conflict and on track to achieving their goals.

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WA2289 Presentation Skills

An effective presentation occurs when the standard of delivery matches the quality of content. Having prepared for your presentation, you need to make sure that your delivery is targeted, engaging and audience appropriate. You need to communicate with enthusiasm if you want your audience to be accepting of your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright and how to set the right environment for your presentation. You will learn how to use your voice and body language to deliver a compelling message clearly and effectively.

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WA2290 Emotional Intelligence

Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect! Technical professionals with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This course provides you with an understanding of why emotional intelligence abilities are important as a leader. It also provides you with practical, techniques for promoting emotional intelligence within your business environment.

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WA2291 Leading In A Technical Environment

Today’s technical leaders are a mixture of coach, hero, analyst, cheerleader and friend. In this course, participants will be guided through numerous methods and strategies to effectively lead highly skilled teams by employing facilitative leadership skills along with techniques for enlisting people to a vision of success, or to simply accept their ideas. You will learn about the different types of leadership styles and when they might best be applied.

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WA2292 Strategic Planning

This course will cover the elements of the strategic planning process. Participants will dissect their Company’s or their Team’s mission and vision into actionable items relative to their work. They will begin identifying and applying external pressures on their projects using the Triple Constraints theory. Although participants will not be able to complete the plan in this session, they will learn the key factors to ensure that the plan aligns with their business environment.

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WA2293 Project Management Essentials

The first half of this course introduces students to the basic theory of project management. Students will learn about Project Scope, Task Development, Work Breakdown Structure, the Triple Constraints Theory, Resource Allocation, and Financial Tracking. The second half uses Microsoft Project as a resource tool. Students will create the Project Plan, learn about Task Dependencies as well as how to create various including PERT & GANTT.

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TP2520 Coaching Essentials for Managers

In this course participants will learn how to build influence with their team members through the application of sound coaching techniques. During the course a clear distinction will be made between coaching employees and other emotionally supportive disciplines like psychotherapy and counseling. Ultimately, the coach on the job identifies opportunities for their team members to take advantage o. They provide strategies to achieve stated objectives, improve performance and help align work product with corporate initiatives. Participants will learn how to have effective coaching conversations that produce results.

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TP2521 Emotional Intelligence

Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high Emotional Intelligence (EQ). In fact EQ is a more reliable predictor of success than intellect! Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their professional lives. This course provides participants with an understanding of why having a high EQ is important as a leader, how to measure their own EQ and the pitfalls of having a low EQ. Participants will also receive practical, techniques for promoting EQ within the business environment.

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TP2522 Executive Leadership Essentials

Today’s leaders are a mixture of coach, hero, analyst, cheerleader and friend. In this course, participants will be introduced to Facilitative Leadership as a methodology for leading technical teams. Students will learn how to enlist team members to their vision, how to show up as a leader, and effective methods for working with technical talent. Participants will learn about different leadership styles and when they might best be applied.

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TP2523 Management Skills for an IT Environment

Today's IT leaders must be skilled at setting goals, influencing management, coaching technical talent, building relationships, and negotiation for resources. All of this is to ensure that their IT Team hits their targets and demonstrate value to the business. Beyond that IT Management must become business partners for multiple departments concurrently. This is a tough job that requires savvy and cunning as well as advanced technical knowledge. In this course participants will learn the basics of people and team management from the perspective of leading an IT Team.

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TP2524 Management Skills-Entry Level/Achieving Success as A New Manager

New Managers face unique challenges and opportunities when taking on the people leadership role. Effective leaders start by taking stock of the current environment, looking at future trends and understanding company direction. The first step to becoming an effective Manager is accepting that you are in this role and that certain expectations automatically come with the role. In this course participants use the tenets from Michael Watkins "The First 90 Days" to set the new manage up for success. Beyond this text basic Management tenets are presented, discussed and applied.

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TP2525 Project Leadership: Building High Performance Teams

Project teams are becoming more commonplace in organizations as businesses work to stretch and align resources. In this course students will learn how to set the foundation for a High Performance Team. They will learn how to analyze projects at a high level and consider performance constraints. Students will learn the integral pieces to developing a high performing team and techniques to keep it working at a high level. They will discuss why some teams fail and explore ways that their teams can maintain a competitive edge.

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