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Home > Training > IT Softskills > Conflict Resolution Training

Conflict Resolution Training

Course#: WA2288

The survival of your team depends on team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. By doing this the leader restores trust and positive working relationships among team members. This course helps team members understand what causes conflicts on a team and the important role of healthy communication in handling conflicts. You will learn about your preferred conflict style and how to apply each of the five conflict styles based on the situation at hand. By learning the principles and strategies presented in this course, you will have the skills to keep your technical teams away from destructive patterns of conflict and on track to achieving their goals.


Note: this session includes the Thomas Killman Conflict Assessment for each participant.

  • Using your conflict style
  • Applying the appropriate conflict style
  • Keeping team meetings moving
  • Keeping teams focused on goals

What You Will Learn

  • Understanding your conflict style with the TKI Conflict Assessment
  • Gaining a clear definition of conflict and disagreement
  • Using Conflict Styles effectively
  • Defining the 5 conflict styles and their use
  • Strategies for meeting others where they are
  • Coaching through disagreements
  • Strategies to identify the root cause of disagreement


This course is applicable for Technical Professionals including Architects, Engineers, Software Developers, Team Leaders & Managers


No formal requirements, although previous training in architectural thinking such as WA1810 is preferred


½ Day

We regularly offer classes in these and other cities. Atlanta, Austin, Baltimore, Calgary, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Jacksonville, Miami, Montreal, New York City, Orlando, Ottawa, Philadelphia, Phoenix, Pittsburgh, Seattle, Toronto, Vancouver, Washington DC.
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