Popular Courses

Browse Our Free Resources

  • whitepapers
  • whitepapers
  • webinars
  • blogs

Our Locations

Training Centres

Vancouver, BC
Calgary, AB
Edmonton, AB
Toronto, ON
Ottawa, ON
Montreal, QC
Hunt Valley

locations map


550 6th Av SW
Suite 475
Calgary, AB
T2P 0S2


821A Bloor Street West
Toronto, ON
M6G 1M1


409 Granville St
Suite 902
Vancouver, BC
V6C 1T2

U.S. Office

436 York Road
Suite 1
Jenkintown, PA

Other Locations

Dallas, TX
Miami, FL

Home > Training > IT Softskills > Emotional Intelligence Training

Emotional Intelligence Training

Course#: TP2521

Poised, outgoing, cheerful, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high Emotional Intelligence (EQ). In fact EQ is a more reliable predictor of success than intellect! Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their professional lives. This course provides participants with an understanding of why having a high EQ is important as a leader, how to measure their own EQ and the pitfalls of having a low EQ. Participants will also receive practical, techniques for promoting EQ within the business environment.

What you will Learn

  • Understand 4 main personality types
  • Leverage personality type to strengthen your own EQ
  • Calibrate your response to other people
  • Effectively match an appropriate response to the interpersonal situation


3 hours

Outline of TP2521 Emotional Intelligence Training

1. Understanding Emotional Intelligence

  • Emotional Intelligence defined
  • Discussion of examples of Emotional Intelligence
  • Recognize why emotional intelligence is important in the workplace

2. Using Emotional Intelligence to your advantage

  • Match emotional intelligence competencies to your business environment
  • Identifying what’s “normal” for your workplace and team
  • Utilizing the “perception” competency
  • Avoiding "false harmony" within your team
  • Why it's important to hear from your quiet team members
  • Strategies to engage in business-social environments

3. Emotional Intelligence in communication

  • Use in controlling emotions
  • Actions that demonstrate emotional intelligence
  • Understanding the rhetoric/reality gap and working through this
  • Use in team facilitation
  • Use in managing conflict
We regularly offer classes in these and other cities. Atlanta, Austin, Baltimore, Calgary, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Jacksonville, Miami, Montreal, New York City, Orlando, Ottawa, Philadelphia, Phoenix, Pittsburgh, Seattle, Toronto, Vancouver, Washington DC.
*Your name:

*Your e-mail:


*Company name:

Additional notes:

We have received your message. A sales representative will contact you soon.

Thank you!.

more details
buy this course

Register for a courseware sample

It's simple, and free.


Thank You!

You will receive an email shortly containing a link to download the requested sample of the labs for this course.