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Home > Training > Cloud Computing > Professional Cloud Administrator Training

Professional Cloud Administrator Training

Course#: TP2430

As cloud computing continues to evolve, so does the role of the professional cloud administrator. The modules in this course systematically lay out the core components of the cloud administrator function and necessary skills.

Objectives

  • Explains the differing workload analysis concepts and features and their impact on choice of cloud service.
  • Relates the differing options available when capacity planning in light of a given scenario.
  • Analyzes the administration issues of migration to the cloud.
  • Explains the differing workload analysis concepts and features and their impact on choice of cloud service.
  • Relates the differing options available when capacity planning in light of a given scenario.
  • Analyzes the administration issues of migration to the cloud.
  • Shows the application of key cloud bursting concepts.
  • Illustrates appropriate configuration strategies to anticipate elasticity demands.
  • Shows interoperability and portability strategies with appropriate administrative action.
  • Identifies tenant-aware error-tracking options in a given scenario.
  • Shows the capacity management issues in a given scenario.
  • Analyzes the differences and relative pros and cons of the various SLA, QoS and OLA for cloud environments
  • Discovers the administrative elements of a failover strategy in a XaaS case study.
  • Analyzes and recommend key administrative actions to maintain the achievement of environment objectives.
  • Examples of the key metrics that pertain to cloud and non-cloud environments and their service performance
  • Analyzes service performance to identify current SLA compliance and gaps in service performance
  • Critiques cloud services to determine improvements from the consumer and provider perspectives and the
    implications on cloud monitoring and forensics auditing for cloud services .
  • Shows the key security issues in the differing cloud deployment models.
  • Compares the different access management options to a variety of cloud environments.
  • Prepares the various administrative issues that may arise in a number of given scenarios.
  • Differentiates and recommend federated controls and strategies for multiple cloud and non-cloud circumstances.
  • Shows the critical administrative functions in maintaining virtual networks in an IaaS cloud environment.
  • Breaks down the cloud technical architecture into deployment blocks in dependency of deployment models, environments and IaaS layers.
  • Identifies and apply relevant rules of use and security concepts to a virtual data storage scenario.
  • Identifies and compare the benefits of different analysis and evaluation methods in different cloud environments.
  • Illustrates the use of automation technology at each stage of provisioning for a variety of cloud environments.
  • Identifies the workload scale and issues of administration in a given case study scenario.
  • Relates the differences in administering VMs from the consumer and provider perspectives.
  • Outlines an installation strategy for a PaaS case study.
  • Identifies the application container standards and templates used in a PaaS environment.
  • Analyzes the different middleware options for successful integration in a given case study scenario.
  • Analyzes the administration factors relating to online sourcing environments for a SaaS cloud.
  • Identifies and recommend the appropriate administration actions in a SaaS multi-tenancy scenario.

Audience

  • Cloud administrators

Duration

3 Days

Outline of TP2430 Professional Cloud Administrator Training

Module 1. Cloud Provisioning and Administration

The aim of this module is to explore the role of the administrator in cloud computing so that the candidate fully understands the scope and background of the administrator responsibilities.
Material will include the administration activities involved in different types of cloud services – SaaS, PaaS, IaaS – and the types of deployment models: private cloud, public cloud, community cloud and hybrid cloud. In today’s modern cloud environments, new types of workload in mobile cloud, data analytics as well as combinations of cloud and non-cloud environments are constantly pushing the issues of performance, security, availability and usage on premise and off premise.

Key Topics

  • Fit criteria for cloud and non-cloud usage scenarios
  • Thin provisioning concepts
  • Workload analysis concepts and features for selecting types of cloud products and services
  • Selection criteria for deployment to public, private, hybrid, community clouds
  • Standards design for environment setup and management
  • Ability to deploy VM to various hypervisors
  • Ability to Install and Manage Private and Hybrid Clouds
  • Decision criteria for hosting, outsourcing, CoLoc versus cloud
  • Commercial and non-commercial types of cloud services (open source movement, freemium models)
  • Availability and capacity optimization policy controls
  • Multi-cloud program management
  • Provisioning environments and platform services in cloud
  • Cross technology issues and management options
  • Movement controls of applications between cloud and non-cloud environments
  • Legacy applications migration to cloud
  • Ability to install and manage PaaS and cloud-enabled PaaS
  • Cloud security and management tools
  • Criteria and selection of security standards and design issues for administrators
  • Dedicated capacity versus spot capacity versus long term capacity planning and usage patterns
  • Capacity isolation management
  • Provisioning management tools and allocation models for capacity
  • Spot cloud resource management
  • Fit criteria for cloud and non-cloud usage scenarios
  • Thin provisioning concepts
  • Workload analysis concepts and features for selecting types of cloud products and services
  • Selection criteria for deployment to public, private, hybrid, community clouds
  • Standards design for environment setup and management
  • Ability to deploy VM to various hypervisors
  • Ability to Install and Manage Private and Hybrid Clouds
  • Decision criteria for hosting, outsourcing, CoLoc versus cloud
  • Commercial and non-commercial types of cloud services (open source movement, freemium models)
  • Availability and capacity optimization policy controls
  • Multi-cloud program management
  • Provisioning environments and platform services in cloud
  • Cross technology issues and management options
  • Movement controls of applications between cloud and non-cloud environments
  • Legacy applications migration to cloud
  • Ability to install and manage PaaS and cloud-enabled PaaS
  • Cloud security and management tools
  • Criteria and selection of security standards and design issues for administrators
  • Dedicated capacity versus spot capacity versus long term capacity planning and usage patterns
  • Capacity isolation management
  • Provisioning management tools and allocation models for capacity
  • Spot cloud resource management

Module 2. Cloud Bursting

The aim of this module is to establish the concepts of elasticity and scalability so that the candidate can manage changes in cloud capacity on demand.
The concepts of elasticity and scalability are central to cloud computing functionality. The term bursting refers to the ability to expand and contract capacity on demand and to enable cloud services to deliver and operate where and when required.
The cloud administrator role needs to understand these capabilities and the operating constraints and conditions that enable this to be achieved successfully.

Key Topics

  • Cloud bursting concepts
  • Definition and pre-configuration of non-active VMs, ready for cloud burst in order to solve elasticity issues

Module 3. Cloud Interoperability

The aim of this module is to establish the complexity of layered cloud environments so that the candidate can appropriately support migrations and multiple/hybrid setups.
The architecture of information systems has evolved in cloud computing technology to embrace multi-tiered layers of devices, networks, applications, computers, storage, databases and various management tools and standards. The impact of this has been the emergence of distributed architectures that offer unique challenges to administrators from both consumer and provider perspectives: whether the cloud in on-premise or off-premise; the types of privacy and security levels required by the user; and business, marketplace and national legislation. These are issues that become significant if services are moved from hosting to a cloud environment or where multiple cloud and/or non-cloud environments may need to operate together. Portability and interoperability methods, policies and standards are key issues in these scenarios and how they enable business and IT to operate and maximize their capabilities using cloud computing models.

Key Topics

  • Interoperability and portability strategy planning.
  • Standards, interoperability and portability options and capabilities, lock-in and lock-out issues management.
  • Tenant-aware error tracking and recovery.
  • Horizontal scalability to support real-time addition of new tenants or users.
  • Interoperable platforms.

Module 4. Strategic policy design for cloud usage and compliance

The aim of this module is to identify the capacity management issues so that the candidate can apply their understanding to the full variety of cloud environments.
Capacity management through demand and supply planning are essential to establishing types of usage patterns and cloud service requirements. Whether these are forward planned or on-demand, the role of the administrator is to understand how capacity management is analyzed and evaluated for the differing types of cloud service (SaaS, PaaS, IaaS) and the types of deployment model (private cloud, public cloud, community cloud, hybrid cloud).

Key Topics

  • Understand SLA , QoS and OLA for cloud environments.
  • Metering and billing management for account controls and self service.
  • Cloud SLA performance measurement.
  • Licensing and compliance management issues for cloud assets.

Module 5. Disaster Recovery and Business Continuity strategies for Cloud

The aim of this module is to explore the key continuity issues for cloud environments so that the candidate can make practical contributions to maintaining service provision.
Performance management and SLA assurance is often underpinned by a clear strategy with robust processes to ensure reliability of service. Disaster Recovery (DR) and Business Continuity (BC) planning are essential skills and processes to enable cloud service reliability and recover. The level of 9’s performance, RTO, RPO and other availability and reliability objectives need an effective administration and management plan to enable service continuity.

Key Topics

  • DR and BC Concepts for Cloud
  • Failover driven by XaaS model
  • e-Discovery and traceability

Module 6. Performance Measures, Monitoring and Optimization in Production

The aim of this module is to examine the role of metrics in service administration so that the candidate can apply that knowledge to planning and managing service use.
The monitoring, tracking and analyzing of cloud services is critical to establishing both the boundaries of contracted and reasonable usage and the levels of capacity management needed from consumer and provider perspectives. The cloud administrator must understand how to read performance dashboard information and therefore determine operational elasticity limits and optimized resource allocations. The administrator can play a role in supporting operational performance improvements of production systems.

Key Topics

  • Measuring of Services – ITIL Metrics Tree and the ITSM life cycle
  • How thresholds and performance levels matter in cloud computing and compliance
  • Examples of performance dashboard in cloud monitoring and reporting
  • Analysis of ITSM performance metrics for cloud environments
  • Analysis of a range of functional and non-functional metrics that affect SLA , quality of service and security issues 
  • The production management life cycle in ITSM and measuring processes and tasks in cloud computing services
  • Improvement initiatives and benchmarking concepts of cloud environments

Module 7. Cloud Security Fundamentals

The aim of this module is to establish the differences when architecting for cloud computing solutions so that the candidate can apply their understanding of single user, multi-user and multi-tenant solutions and analogies.
Cloud computing has had an impact on the scope and type of security threats and management that is necessary to preserve the privacy, integrity and reliability and compliance of IT and business.
Understanding the key security issues in identity and access management, encryption and non-repudiation authentication and authorization, compliance and certification are the key scenarios in which the administrator needs to be knowledgeable and able to analyze and evaluate their impact and policy management.

Key Topics

  • Access management for cloud providers and database management
  • Federated Identity management concepts and directory services in the cloud
  • Strategies for cloud security
  • Criteria and selection of security standards and design issues for administrators
  • Identity as a Service
  • Authentication and authorization design for cloud security
  • Trust zones and model assessment in cloud

Module 8. Federated controls and strategies for multiple cloud and non-cloud administration

The aim of this module is to consider security, compliance, performance and reliability as well as portability and interoperability scenarios so that the candidate can provide bespoke, tailored administration services that meet individual situational requirements.
The evolution of cloud computing services and environments across private, public, community and hybrid clouds is now a worldwide phenomenon. It is typical for an individual or an organization to potentially use multiple cloud services which raises the question of how to control the use and integration of these services. There is no “one size fits all” approach. Some cloud providers may offer multiple types of cloud service. Other scenarios may involve federated services across on-premise and off-premise cloud and non-cloud environments.
The administrator must understand the appropriate actions in a number of security, compliance, performance, reliability, portability and interoperability scenarios.

Key Topics

  • Service guarantees methods
  • Systems management of versioning
  • Cloud Performance monitoring tools
  • Performance Measures, Monitoring, and Optimization in Production

Module 9. IaaS: Deployment of Virtual Clouds, Virtual DCs and Virtual Networks

Key Topics

  • Latency and bandwidth concepts
  • Caching concepts
  • Virtual switches and network optimization issues
  • How virtual networks and VLANs work in cloud environments
  • Deployment of public / private / hybrid and virtual clouds

Module 10. IaaS: Virtual Storage Provisioning and Management

Cloud Storage can embrace many types of formats and standards of database structure. The movement from relational databases to new forms of in-memory database and Big Data processing are examples of new storage technologies.
How data is connected through storage APIs, then stored, used, archived, tracked and traced in on-premise and off-premise solutions is an important concern in today’s explosion of cloud-enabled storage and social network use.
The administrator is a key role in understanding how data and storage is put to use and managed efficiently within rules of use and security compliance.

Key Topics

  • Virtual storage provisioning design
  • Virtual storage management controls concepts
  • IaaS and ITSM

Module 11. IaaS: Cloud Infrastructure Benchmarking

This learning unit examines the functionality and metrics of cloud infrastructure standardization and comparisons. The various specifications of cloud environments need parameters to control their operational characteristics and performance.
The cloud administrator needs to understand what methods and basis of analyzing and evaluating a cloud environment is used in order to define its efficiency and level of operation.

Key Topics

  • Managing chargeback metrics (via data collectors)
  • Virtualized environment availability and usage monitoring

Module 12. IaaS: Deployment Automation And Elastic Sizing Of Environments

A key benefit of cloud computing has been the speed of provisioning at different stages of an information systems life cycle from selection to deployment, running and maintenance. The use of automation technology and standards to enable this has been critical to this success. The role of the administrator is central to understanding how to define and optimize these capabilities from consumer, provider and intermediary perspectives. Specific aspects of performance management and control of policies of reasonable use and the actions and contingencies needed are key scenarios.

Key Topics

  • Provisioning control of Virtual capacity.
  • Provisioning environments and platform services in cloud.
  • Virtual computing resources management and issues.

Module 13. IaaS: Workload Definition

Analysis of workloads and their definition is a key aspect of IaaS environment specification and control.
Various types of workloads are now possible in cloud computing spanning vertical, horizontal and hybrid styles that include distributed web services, HPC (high performance computing), Big Data analytic clusters, mobile computing, desktop as a service, virtual network and wireless. These typically may be scaled by specific levels of SLA and functionality capability often seen as “small, medium, large, X-large” by predefined functional specifications. This may also include stores and marketplaces and configurable variations of these depending on the types of IaaS service environment capabilities.

Key Topics

  • Technology stack strategy and design impact issues for cloud assets
  • Legacy application issues in cloud environments
  • Application migration to cloud hosted environments

Module 14. IaaS: VM Deployment And Maintenance Life Cycle

The concepts of VM (Virtual Machines) and their management life cycle are explored in detail.
The role of the IaaS administrator from the perspectives of consumer and provider is examined and the specific critical steps and issues that need to be considered in practice.

Key Topics

  • How to publish to cloud environments
  • VM life cycle

Module 15. PaaS Deployment, Administration and Security of Cloud-Enabled Platforms

The life cycle of information systems development in cloud computing is affected in PaaS environments through a combination of deployment, administration and security functions and tools. The PaaS administrator needs to understand these features and their management to ensure effective control and use of the PaaS environment.

Key Topics

  • Ability to install and manage PaaS and cloud-enabled PaaS.
  • Ability to install and manage applications into PaaS and cloud-enabled PaaS.

Module 16. PaaS Application Container Management Issues

Application functionality has been enabled through web app and now cloud app functionality where applications can be developed and composed as a set of services.
How applications are defined and their container strategy for Software and hardware is a key aspect of the administrator role.
How templates and standardization of application containers is defined is an administrative issue particular in PaaS environments that seek to automate and manage development.

Key Topics

  • Platform as a Service PaaS and ITSM

Module 17. PaaS Cloud Broker Platforms

The cloud service broker is a feature of cloud integration where a combination of cloud and non-cloud services may be provided through an intermediary process.
In the PaaS role the issue of middleware and the development of broker functions to integrate and manage broker services is a key role.

Key Topics

  • Service brokers and federated SLA
  • Cloud broker metrics for cloud

Module 18. SaaS: Cloud service catalogs and application marketplaces

The use of new types of OSE online sourcing environments is a phenomenon of cloud computing which is particularly visible in the “Apps Store” that seeks to provide rapid access and application services.
A key aspect of this as a SaaS administrator is how applications are managed in directories, catalogs, storefronts and marketplaces; how the control of versions and use and certification of these apps impacts on their life cycle of use in the store.

Key Topics

  • SaaS and ITSM

Module 19. SaaS: Multi-Tenant Data Management

The development, use and management of data in cloud computing presents unique challenges where access and control of data may be across distributed environments, on-premise and off-premise.
The use of tenancy and virtualization increases the scope of data management issues in the way data may be partitioned between multiple tenant and multiple VM instances and platform environments.
In SaaS, the use of multiple users or multiple tenants within a SaaS environment needs to be understood by the administrator from the perspectives of SaaS consumers and providers.
SaaS can also involve integration and mash-ups, RIA (Rich Internet Applications) that can present issues around data semantics, data formats and data search and authenticity.
With mobility and security compliance issues this can become a complex case of managing synchronization and currency of the data sources and uses.

Key Topics

  • SaaS tenancy and multi-tenancy controls for database and platform administration
We regularly offer classes in these and other cities. Atlanta, Austin, Baltimore, Calgary, Chicago, Cleveland, Dallas, Denver, Detroit, Houston, Jacksonville, Miami, Montreal, New York City, Orlando, Ottawa, Philadelphia, Phoenix, Pittsburgh, Seattle, Toronto, Vancouver, Washington DC.
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